Rogers Red Mastercard
General FAQ
To receive 5 Roam Like Home days on us, your account must be linked. If your Rogers account is not automatically linked within 5 business days of when your Rogers Red Mastercard or Rogers Red World Elite Mastercard account is opened, you can manually link your account via the Rogers Bank app. Learn how to manually link your account.
You can also call the number on the back of your card and one of our customer service representatives will be happy to assist you.
Yes, you will be eligible for 2% cash back if you are actively subscribed to only one eligible service within your rental/condo fees.
An eligible service means a post-paid consumer plan for any Rogers, Shaw, Comwave or Fido-branded mobile, internet, TV, home phone, home monitoring, or satellite services of which you are the primary account holder or level 1 authorized user (Rogers mobile only). Business/corporate plans, co-branded services, and plans with other brands do not qualify unless we communicate otherwise.
If you don’t have a Rogers account you will receive 2% unlimited cash back on U.S. dollar purchases and 1% unlimited cash back on all other eligible purchases.2
Review the options below to view your earn rates and earned cash back reward history.
Rogers Bank app
Sign in to the Rogers Bank app, then:
Tap Rewards
Tap Earned Rewards History to view your earned cash back rewards. Your earn rate will be displayed in the blue banner at the top of the page.
Online Banking
Sign In
Click Cash Back Rewards
Click Rewards Summary
Select monthly or year-to-date in the drop-down menu to view your rewards for that period.
You can filter by card number for primary and supplementary cards.
Click Accumulation Details to view your rewards.
Note: To determine what your earn rate is on everyday purchases sign in to the Rogers Bank app or call the number on the back of your card.
Phone
Call the number on the back of your card and one of our customer service agents can help you verify your earn rate.
The Rogers Redemption Bonus is exclusively available to Rogers Red Mastercard or Rogers Red World Elite Mastercard cardholders and gives you 1.5 times more cash back every time you redeem for eligible Rogers, Fido, Comwave or Shaw purchases (like your monthly Rogers bill or phone and accessory purchases).*
For example, if you’ve accumulated $100 in cash back rewards, you can apply $150 towards a Rogers purchase or your monthly Rogers bill. However, if instead you apply that $100 in cash back rewards towards a non-Rogers purchase, you will only see a credit of $100 against that transaction.
Assuming you have completed all the necessary steps outlined above, you will receive the Welcome Bonus within 5 months after the conditions have been completed. Exclusions apply3.
Roam Like Home Benefits
Roam Like Home allows you to use your phone like you do at home when roaming in over 185 international destinations. You can also enjoy unlimited calling, texting and data across Canada, the U.S. and Mexico with Rogers 5G Infinite Premium plans.
For $16 per day in the U.S. and $18 per day in over 185 eligible international destinations, you get full access to the data, talk and text included in your monthly plan.
Call and text Canadian numbers just as you would at home on your monthly plan, as well as numbers in the eligible destination you’re visiting.
The daily fee covers each calendar day of usage until 11:59:59 p.m. Eastern Time (ET), regardless of which time zone you are roaming in.
Your 5 Roam Like Home™ days will reset every year on the account anniversary date (as long as the account is in good standing). Your anniversary date is the day your account was opened.
Note: if you switched from another Rogers Bank credit card to the Rogers Red Mastercard or Rogers Red World Elite Mastercard, then your Roam Like Home days will reset on the date that your original credit card account was opened.
Sign in to the Rogers Bank app and tap Rewards > Roam Like Home to view your Roam Like Home activity.
You can view your Roam Like Home credits on your monthly Rogers bill or through the Rogers Bank app.
You can review your Roam Like Home activity in the Rogers Bank app:
Tap Rewards on the navigation menu
Tap Roam Like Home Benefits
You can view your recent activity and the activity you completed in the previous year.
If you don’t have access to the Rogers Bank app you can call a Rogers Bank customer service representative at 1 855 775-2265 for assistance.
No, your Roam Like Home days will reset every year. Unused Roam Like Home days cannot be carried over.
No, any phone number on the Rogers account that you linked to your Rogers Red Mastercard or Rogers Red World Elite Mastercard account can use the Roam Like Home benefits on a first come, first served basis.
Product Switch FAQs
If you would like to switch products, call us at 1 855 775-2265, then :
Select your language preference.
Press option ‘1’ in the main menu.
Follow the prompts to enter your credit card number and PIN
Press ‘0’ after your account summary is provided.
Yes, you will receive a new card which will have a new credit card number. You will need to update any pre-authorized payments you have on your current card with your new credit card details. If your current card was added to a mobile wallet, you will need to remove it and add the new card once you receive it.
You will need to update any regular recurring payments set up on your existing credit card (such as your Rogers mobile or Rogers, Shaw, or Fido home services).
Contact any affected merchants as soon as you receive your new credit card and provide them with your new credit card number and expiry date.
No, you cannot have a Rogers Red Mastercard and a Rogers Red World Elite Mastercard at the same time.
Your cash back will be transferred to your new card.
Linking
Most eligible cardholders are linked automatically shortly after approval, although this may take up to five business days. If additional information is required, our customer service team will reach out.
You can confirm whether your account is linked by downloading the Rogers Bank app and tap the Rewards circle on the home page or Rewards in the navigation menu. If "Roam Like Home Benefits" is displayed, your card is linked. If this is not visible, link your card manually.
Your Rogers account and Rogers Bank account must be in good standing.
Eligible Rogers Accounts
An eligible Rogers mobile account is any Rogers post- paid consumer account where you are either the primary account holder or have permission to make changes (i.e. Level 1 Authorized User). Only one (1) Rogers account can be linked to one (1) Rogers Red Mastercard or Rogers Red World Elite Mastercard account.
Rogers accounts that have a 12-digit account number will not be linked until other eligible services are added to your Rogers account and the account number is updated. You can sign in to your MyRogers account to add an eligible mobile service or contact Rogers here.
Call the number on the back of your card for further assistance.
Eligible Services
Rogers Mobile Plan
Postpaid Rogers-branded consumer mobile plans eligible to receive Roam Like Home days.
Excluded Services
Business/corporate plans
Mobile plans with chatr, Shaw, and Fido
Rogers accounts with 12-digit Rogers account numbers
If you are experiencing an issue when manually linking your account via the Rogers Bank app, consider the following:
You can only link one Rogers account to one Rogers Red Mastercard or Rogers Red World Elite Mastercard account
Your Rogers Bank credit card must be activated. Click here to learn how to activate your card
You should ensure your Rogers account is in good standing before attempting to link it to your Rogers Red Mastercard or Rogers Red World Elite account.
Your Rogers Bank account and Rogers account should have similar contact information to complete the linking steps. If your contact information is not on the Rogers account, you may need to contact the primary account holder and request that they add you to the account as a level 1 authorized user. The primary account holder of the Rogers account can contact Rogers here and select either Chat with Us or Call Us. Once your information is updated, you can try to link accounts again in the Rogers Bank app.
If your Rogers account has a 12-digit account number, you may need to add eligible Rogers mobile services to your Rogers account. Sign in to your MyRogers account to add an eligible mobile service, or contact Rogers here.
If you continue to have issues linking your account, contact Rogers Bank at 1 855 775-2265 for help.
If your phone number is not displayed, you should contact the primary account holder of the Rogers account to add your name as a level 1 authorized user.
The primary account holder can select either Chat with us or Call us and speak with a customer care representative to add you as a level 1 authorized user.
When the primary account holder updates their account, sign in to the Rogers Bank app to start the linking process. Tap here to learn how to link accounts.
If you don’t have access to the Rogers Bank app you can call a Rogers Bank customer service representative at 1 855 775-2265 for assistance.
Unlink
You can unlink your Rogers account from your Rogers Red Mastercard or Rogers Red World Elite Mastercard account in the Rogers Bank app. By unlinking your account, you will no longer receive 5 Roam Like Home days at no cost every year.
Sign in to the Rogers Bank app.
Tap More.
Tap Unlink Rogers account.
Follow the prompts to unlink your account.
If you want to change which Rogers account you are linked to, you must first unlink through the Rogers Bank app, and then wait 35 days to link to a new Rogers account.
Sign in to the Rogers Bank app.
Tap More.
Tap Unlink Rogers account.
Follow the prompts to unlink your account.
When you are ready to link your Rogers Red Mastercard or Rogers Red World Elite Mastercard account with your Rogers account, sign in to the Rogers Bank app to view the date when you can re-link your account.
Get 5 Roam Like Home Days
Roam Like Home is provided by Rogers Communications Canada Inc. ("Rogers") and available to most Rogers customers with an eligible postpaid mobile plan (most enterprise plans, monthly plans that include roaming services as well as prepaid accounts are excluded). Up to 5 Roam Like Home days will be credited on your Rogers bill per year (as days are used) once we link your Rogers Bank credit card account to your eligible Rogers mobile account. Most accounts are linked automatically within 7 business days. Your Rogers Bank and Rogers mobile accounts must be in good standing. Any mobile number associated with an eligible Rogers account can use Roam Like Home benefits on a first come first serve basis. Unused Roam Like Home days at no cost do not carry over to the following year. Roam Like Home benefits reset every year on the anniversary that your Rogers Bank credit card account was first opened. See rogers.com/terms for full Roam Like Home terms and conditions.
3% cash back value . Exclusively with Rogers.
3% Cash Back Value: Available when you earn 2% cash back rewards as an eligible Rogers service customer and redeem your rewards with the 1.5x Redemption Bonus (described below).
Cash Back Rewards on Eligible Purchases:
With an eligible Rogers service
No eligible Rogers service
Rogers Red Mastercard
2% on all eligible purchases.
2% when you spend in U.S. dollars and 1% on everything else.
Eligible Rogers service: Primary cardholder must be the primary accountholder of an eligible Rogers, Fido, Shaw or Comwave service in good standing. Eligible services include postpaid Rogers or Fido consumer mobile plans (including wireless home phone and tablet data plans) or any Rogers, Shaw, Fido or Comwave consumer internet, TV, home phone, home monitoring or satellite plan. Business/corporate plans are excluded. Co-branded services are excluded unless we communicate otherwise. Postpaid Rogers consumer mobile plan eligibility includes user with permission to make account changes (i.e. a Level 1 Authorized User). See your Rewards Program Terms and Conditions for more details.
General: Cash back rewards are earned on eligible purchases or deducted for returns on a per-transaction basis based on the posting date of the transaction. Cash advances, balance transfers, cash-like transactions, interest, fees, insurance premiums and payments are not eligible purchases and do not qualify. Minimum redemption amount is $10 CAD. Cash back rewards can be redeemed through the Rogers Bank app towards purchases made in the last 90 days or requested in the form of a statement credit annually. Account must be open and in good standing to earn and redeem cash back rewards. Foreign currency transactions are converted to Canadian dollars at the rate established by Mastercard International in effect on or after the date of the transaction and no later than the date the transaction is posted to the account plus an amount equal to 2.5% of the transaction amount after it has been converted to Canadian dollars.
1.5x Redemption Bonus: Your cash back rewards can be redeemed for 1.5 times (or 150%) of their regular redemption value when you apply them against eligible Rogers purchases made online and at participating Rogers and Fido retail locations (includes new phones, bill payments and accessories). Exclusions apply. Purchase must be identified in the Rogers Bank app as eligible for the redemption bonus to qualify. Purchases from Fido, Shaw, Comwave and directly from Sportsnet+ are included. Redemptions must be made in the Rogers Bank app. Minimum redemption amount is $10 CAD.
®/TM Mastercard and World Elite are registered trademarks and the circles design is a trademark of Mastercard International Incorporated. Used under license.
The Rogers Red Mastercard and Rogers Red World Elite Mastercard are credit cards issued by Rogers Bank.
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