Rogers Connections Mastercard

General FAQ

Yes, the annual fee is $29. Your annual fee is waived in the first year.

After the first year, if you have used your Rogers Connections Mastercard® to pay at least 10 Rogers Communications monthly bills online and in full since your account was opened (or since your last annual fee was charged), the annual fee will be rebated. To ensure you are eligible for the annual fee waiver next year, you must begin paying your Rogers bills with your new Rogers Connections Mastercard within 2 months of opening your credit card account.

The Rogers Redemption Bonus is exclusively available to Rogers Connections Mastercard® cardholders and provides you with a 30% bonus on your earned cash back value when redeemed for Rogers purchases like your monthly Rogers bill or phone and accessory purchases.

To learn how to redeem your 30% redemption bonus, click here.

Roam Like Home Benefits

  • For $12 per day in the U.S. and $15 per day in over 185 eligible international destinations, you get full access to the data, talk and text included in your monthly plan.
  • Call and text Canadian numbers just as you would at home on your monthly plan, as well as numbers in the eligible destination you’re visiting.
  • The daily fee covers each calendar day of usage until 11:59:59 p.m. Eastern Time (ET), regardless of which time zone you are roaming in.

Click here to learn more.

Your 5 Roam Like Home days will reset every year on the account anniversary date (as long as the account is in good standing). Your anniversary date is the day your account was opened.

Note: if you switched from another Rogers Bank card to the Rogers Connections Mastercard, then your Roam Like Home days will reset on the date that your original credit card account was opened.

Sign in to the Rogers Bank app and tap Rewards > Roam Like Home to view your Roam Like Home activity.

You can view your Roam Like Home credits on your Rogers bill. Click here to sign in to your Rogers account or sign in to the MyRogers app.

You can review your Roam Like Home activity in the Rogers Bank app:

  1. Tap Rewards on the navigation menu
  2. Tap Roam Like Home Benefits

You can view your recent activity and the activity you completed in the previous year.

If you don’t have access to the Rogers Bank app you can call a Rogers Bank customer service representative at 1 855 775-2265 for assistance.

No, your Roam Like Home days will reset every year. Unused Roam Like Home days cannot be carried over.

No, any phone number on the Rogers account that you linked to your Rogers Connections Mastercard® account can use the Roam Like Home benefits on a first come, first served basis.

Product Switch FAQs

Call the Rogers Bank call centre at 1 855 775-2265 if you would like to switch products:

  • Select your language preference.
  • Press option ‘1’ in the main menu.
  • Follow the prompts to enter your credit card number and PIN
  • Press ‘0’ after your account summary is provided.

You should receive a new card within 7 to 10 business days.

Your card number will change if you switch from a Fido Mastercard or a Rogers World Elite Mastercard to the Rogers Connections Mastercard®. If you switch from a Platinum Mastercard, your card number will stay the same. In either case, be sure to update any pre-authorized payments you have on your current card with your new credit card details (card number, CVV, and expiry date) upon switching.

Any regular recurring payments set up on your existing credit card (such as your Rogers wireless or internet bill, streaming services, etc.) will need to be updated. Contact the merchants as soon as you receive your new credit card and provide them with your new credit card number.

You can switch from any Rogers Bank Mastercard to the Rogers Connections Mastercard® (or vice versa) at any time as long as you meet any qualification requirements. However, you can only have one credit card account from Rogers Bank at any time.

Linking

Click here to learn how to link your account.

An eligible Rogers account is any Rogers wireless consumer account where you are either the primary account holder or has permission to make changes (i.e. level 1 authorized user). Only one Rogers Connections Mastercard can be linked to one eligible Rogers Communications account. The wireless account must be actively subscribed to an eligible postpaid plan that allows enrollment in Roam Like Home.

If you are the primary account holder of the Rogers account and you need to add a level 1 authorized user to your account to complete the linking process, contact us here and select either Chat with us or Call us. When the Rogers account has been updated you will receive a confirmation email to advise that your account has been updated. Sign in to the Rogers Bank app to complete the linking process.

If you don’t have access to the Rogers Bank app you can call a Rogers Bank customer service representative at 1 855 775-2265 for assistance.

Your Rogers account and Rogers Bank account must be in good standing.

If you are experiencing an issue when linking your Rogers account to your Rogers Connections Mastercard account, consider the following:

  • You can only link one Rogers account to one Rogers Connections Mastercard account.
  • You should make sure your Rogers account is in good standing before attempting to link it to your Connections Mastercard account.
  • Your Rogers Connections Mastercard account and Rogers account should have similar contact information to complete the linking steps.
  • If your contact information is not on the Rogers account, you may need to contact the primary account holder of the Rogers account and request that they add you to the account as a level 1 authorized user. The primary account holder of the Rogers account can contact Rogers here and select either Chat with us or Call us. Once your information is updated, you can try to link accounts again in the Rogers Bank app.
  • You should make sure your Rogers account is in good standing before attempting to link it to your Rogers Connections Mastercard account.
  • If you continue to have issues, linking your account contact Rogers Bank at 1 855 775-2265 for help.

If your phone number is not displayed, you should contact the primary account holder of the Rogers account to add your name as a level 1 authorized user.

The primary account holder can select either Chat with us or Call us and speak with a customer care representative to add you as a level 1 authorized user.

Contact Rogers here.

When the primary account holder updates their account, sign in to the Rogers Bank app to start the linking process. Tap here to learn how to link accounts.

If you don’t have access to the Rogers Bank app you can call a Rogers Bank customer service representative at 1 855 775-2265 for assistance.

Unlink

You can unlink your Rogers account from your Rogers Connections Mastercard® account in the Rogers Bank app. By unlinking your account, you will no longer be eligible to receive 5 Roam Like Home days at no cost.

  1. Sign in to the Rogers Bank app.

    Download on the App StoreGet it on Google Play
  2. Tap More on the navigation screen on the home page.
  3. Tap Unlink Rogers account.
  4. Follow the prompts to unlink your account.

When you are ready to link your Rogers Connection Mastercard account with your Rogers account, sign into the Rogers Bank app to review the date when you can link your account again.