Supporting Our Seniors

This page includes several resources dedicated to helping clients who are seniors benefit from our services.

How to Bank With Us

There are three primary ways to bank with us: via the Rogers Bank app on your mobile device, using our online website, or by calling our Automated Phone System. Each of these options are available at no cost, 24 hours a day, 7 days a week.

Select one of the options below to learn more about our convenient ways to bank.

For any general questions, chat with Ruby, our virtual personal assistant, by clicking the floating chat icon located in the bottom-right of every page.

For further assistance, contact our Customer Care representatives at 1 855 775-2265.

Customer care representatives are available 24/7 (24 hours, 7 days a week).

Protecting You

To learn more about how to protect yourself from some of the most common forms of fraud and scams targeting seniors, choose any of the options below.

Financial Abuse and Other Common Scams

Financial abuse can take many forms. It’s important to know the signs.

Grandparent Scams

When it comes to fraud, criminals have their sights set on seniors with grandchildren.

Additional Protection Features

Learn about features we offer to help protect clients from fraud and other scams.

More Resources

Frequently Asked Questions

Answers to common questions from seniors regarding banking, security, fraud and scam prevention, and more.

Pre-Authorized Debit Form

Setting up Pre-Authorized Debit (PAD) means you never have to worry about missed payments or late fees.

Legal Information on Powers of Attorney

A Power of Attorney (POA) is a legal document you sign to give one or more persons the authority to manage your money and property on your behalf.

Accessibility Resources for Seniors

Accessibility Information

Read our full outline of accessibility options and features.

Code of Conduct for Delivery of Banking Services to Seniors

View the principles that guide us in delivering banking products and services to Canada’s seniors.

The Code for Seniors: Rogers Bank Enhancements

Read more about the steps we’ve taken to ensure our services are available and accessible to our senior customers.

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