WE’RE MAKING SOME CHANGES TO THE ELECTRONIC COMMUNICATIONS AND DIGITAL SERVICES TERMS & CONDITIONS
Thank you for being a valued Rogers Bank client. We are writing to let you know about upcoming changes to our Electronic Communications and Digital Services Terms and Conditions (“Terms and Conditions”). If you signed up to use our online banking platform at rogersbank.com (“Online Banking”) and/or our mobile banking app (“Mobile App”), the changes to the Terms and Conditions will apply on April 1, 2024. You can review the amended Terms and Conditions here: https://www.rogersbank.com/legaldocs/en/Digital_Services_Terms.pdf
We updated the Terms and Conditions to align with updates to our services, to address new laws and regulations, and to make them easier to read. We have:
- Updated language to better reflect how our services work, including in relation to security, data input, cardholder communications and availability of services.
- Enhanced our electronic document consent and Alerts language to improve clarity.
- Consolidated our terms discussing your responsibility for loss to improve readability, and updated this section to add scenarios where you are responsible, including:
- for certain issues relating to your use of our platforms (for example, such as issues you encounter caused by technical problems or reasons beyond our control, or if you enter or send us inaccurate information),
- if you do not cooperate with a government investigation into any fraudulent or unauthorized use of our services, and
- for any issues resulting if we are required to stop your access to our platforms in accordance with the Terms and Conditions.
By continuing to use Online Banking or our Mobile App after April 1, 2024, you accept the changes to the Terms and Conditions. If you do not agree to any of the changes, you must take the following steps:
- Change your election to paper statements by calling the number on the back of your Card or through Online Banking,
- Delete your Online Banking username on the Mobile App.
- Stop using Online Banking and the Mobile App.
Please also note that many Alerts are managed through Online Banking and the Mobile App, so be sure to make any desired changes to your Alerts before you complete these steps.
If you have uninstalled the Mobile App, please note that if you reinstall and use it after February 1, 2024, you will be prompted to review and accept the amended Terms and Conditions.
Please see below for a detailed side-by-side of the changes to the Terms and Conditions. Capitalized terms used but not defined in this notice have the meanings set out in the Terms and Conditions.
Section | Current Terms | Revised Terms effective April 1, 2024 |
Scope | The Rogers Bank online banking website and / or mobile application (the “Platform”) provides digital card management services for your Rogers Bank credit card (the “Services”) subject to the following terms and conditions of use and our Privacy Notice (collectively "Terms and Conditions"). PLEASE READ THESE TERMS AND CONDITIONS AND THE PRIVACY NOTICE CAREFULLY BEFORE USING THE PLATFORM. BY ACCESSING OR USING THE PLATFORM YOU AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS. | Scope. These Terms and Conditions apply to your use of and access to the Platform. Subject to Section 2 below, these Terms and Conditions replace all previous agreements between you and us relating to your use of the Platform |
Other Agreements | The Terms and Conditions are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Platform. If you do not agree to these Terms and Conditions, please do not use the Platform. Your continued access or use of the Platform will mean that you agree to these Terms and Conditions and any subsequent changes that may be posted to the Platform. | Other Agreements. These Terms and Conditions supplement any other agreements between you and us in relation to the Platform or the Services (the “Other Agreements”). The Other Agreements may include the Rogers Bank Credit Card Application Terms and Conditions. |
Digital Services | Digital Services. We provide the Services on the Platform to give you digital access to your Rogers Bank credit card Account, Account history and other Account information. The Platform is established solely for accessing of your Account information as provided to you by Rogers Bank. If have any questions, complaints or concerns or about your Account, you can contact us 1- 855-775-2265 (or collect at 1-705-522-7412 if you are outside Canada and the U.S.). | None. |
Definitions | “Account” means the credit card account that is opened and maintained by us in your name. | In these Terms and Conditions, the following terms have the following meanings: Account means any credit card account that you have with us. |
Supplementary Cards/Authorized User Accounts | All Account information, including transaction information regarding purchases made with Primary and Authorized User credit cards for the same Account, will be made available by Rogers Bank ONLY to the primary cardholder that registers for the Platform. | None. |
Password / Confidential Credentials | Password. You are solely responsible for maintaining the security of your Site identification, password and personal verification questions information (collectively, the “Password”). You agree not to disclose your Site Password to any other person and keep confidential. Rogers Bank is not responsible for the unauthorized use of the Services by any other person with your Site Password. Rogers Bank is under no obligation to confirm the actual identity or authority of anyone using your Site Password. If you enabled biometric information either, faceID or fingerprint recognition, as your Password to sign in to online or mobile bank account or any other biometrics information stored on your device will be able to access your online or mobile bank account. You are responsible to remove any other person’s biometric information from your device prior to registering for online or mobile banking | Confidential Credentials. You are responsible for the security of the information you use to access the Platform. You agree to keep your Confidential Credentials safe by not sharing them with any other person and not letting anyone else use them. You should memorize your Confidential Credentials so that you do not have a written record of them. You must keep any records of your Confidential Credentials safe and in a secure location(s). You must ensure no one finds out what your Confidential Credentials are, including while you enter them to access the Platform. You must select your Confidential Credentials so that they cannot be easily guessed or used by anyone else. For instance, you should not use your name, date of birth, telephone numbers, email address, mailing address or government issued identification numbers. You should not store another person’s biometric data such as fingerprints or facial recognition information on the Electronic Device you use to access the Platform. We are not responsible for the unauthorized use of your Platform by any other person. We are not responsible for confirming the actual identity or authority of anyone using the Platform to access your Services. |
Compromised Password | Compromised Password. If you suspect your Password or biometric ID is comprised (i) notify us immediately; (ii) replace your Password and (iii) delete all biometric information from your device. You are responsible for any losses that result from your own use of your Passwords. You are also responsible for any losses that result from any use by a third party of your Passwords, including , without limitation, use by a service provider that provides an online account aggregation service, which retrieves, consolidates and presents your Accounts for the sole purpose of allowing you to view your Accounts in one place, your Passwords. | Compromised Password. If you suspect or find out your Confidential Credentials are lost or stolen, or believe that someone else knows or can use any of your Confidential Credentials, you must immediately notify us and change all of your Confidential Credentials. You can contact us at the number on the back of your Card. |
One-Time Verification Code | None. | One-Time Verification Code. If we send you a one-time verification code in relation to use of the Platform, you must not share it with anyone. |
Instructions | None. | Instructions. You agree that we may rely on the information and instructions you provide to us in relation to your access to or use of the Platform as final. Your information or instructions may be electronic or by phone. You agree that we may make and keep a record of such information and instructions in any format. We may rely on such records in the event of a dispute. You agree that our records are accurate unless you provide proof that they are false or incomplete. |
Declining Instructions | None. | Declining Instructions. When using the Platform, you agree that we may decline to act on your instructions or decline to rely on the information you provide if we believe that: (i) such information or instructions are inaccurate, unclear, not authorized by you; or (ii) were provided in relation to any illegal, fraudulent or improper purpose. We are not liable to you for any Losses if we decline to act on your instructions or rely on the information you provide. |
Privacy | Privacy. During your use of the Platform, you may voluntarily submit personal information and by using the Services to request your Account information you are asking Rogers Bank to provide you with your Account information. We are committed to ensuring responsible practices in our collection, use and disclosure of your personal information in accordance with applicable law and our Privacy Notice. The terms and conditions of our Privacy Notice, as may be amended from time to time, are hereby incorporated by reference into and form a binding part of these Terms and Conditions. | Privacy. You agree that we may collect, use and disclose your personal information from time to time as described in our Privacy Notice and the Rogers Mobile Application Privacy Policy, as applicable. |
Modification or Termination of Service / Termination and Change of Use | Modification or Termination of Service. Rogers Bank reserves the right, in its sole discretion, to change, modify, restrict, suspend or terminate your access to all or any part of the Platform and/or the Services at any time for any reason without prior notice to you and without any liability to you for doing so | Termination and Change of Use. We may add, change or remove any part or feature of the Platform and the Services at any time, without giving notice to you. We may withdraw or change your access to the Platform or terminate these Terms and Conditions with you at any time without notice. If we withdraw your access to the Platform, your past use of the Platform will continue to be governed by these Terms and Conditions. |
Availability | None. | Availability. Some aspects of the Services, including Mobile Banking and certain Alerts, may not be available for all Card types. |
Information Accuracy / No Warranties | Information Accuracy. The Platform, including the facts, data, information and other contents contained in it, is provided as a convenience only and is not intended to be an official or conclusive statement of your Account. You agree to rely solely on the official Account statements delivered in the agreed format as the conclusive statements of your Account. Rogers Bank has no obligation to update or correct information on the Platform, provided that we deliver official Account statements to you pursuant to the terms of your Cardholder Agreement with Rogers Bank. | No Warranties. Unless we explicitly tell you otherwise, you acknowledge that: (i) the Platform may not meet your requirements; (ii) the Platform and/or any communication from us may not be error free; (iii) your access to the Platform may be interrupted, delayed or defective from time to time; (iv) we may not be able to find or correct all inaccurate information, defects or deficiencies in or on the Platform; and (v) your transmissions on the Platform may be misdirected or intercepted. |
Responsibility for Loss (Equivalent provisions set out for current Terms and Conditions) | Alerts. […] Receipt of alerts may be delayed or prevented, and Rogers Bank will not be liable to you for damages (including special, indirect or consequential damages) that may result if, for any reason, you are unable to receive an alert, or if the content of that alert is inaccurate. | Responsibility for Loss. We are not liable to you for any Losses that result from or relate to:
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Consent to Electronic Documents | Electronic Statements. Upon registering for the Platform, we will automatically enroll you into electronic statements (also referred to as “paperless” or “estatements”) that can be accessed through the Platform. We will also send you an email notification each month when your monthly statements of Account has been posted. While you can retrieve electronic statements for up to 24 months on the Platform, you are responsible for retaining a copy of your electronic statement, if you require it. You are responsible for retaining a copy of your electronic statements. Consent to Receive Statements and Documents Electronically. Upon registering for the Platform, we will automatically enroll you into electronic Statements (also referred to as “paperless” or “estatements”) that can be accessed on the Platform. |
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Delivery and Receipt of Electronic Documents | Availability of Statements and Documents. You will be able to view any Statement or Document posted on the Platform for 2 years from the posted date for that Statement or Document. You may also call us to receive information about any of your Statements or Documents generated in the 7-year period immediately preceding that 2-year period. After that time, those Statements and Documents will be automatically deleted. |
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Alerts | Alerts. Rogers Bank Alerts allow you to request and receive messages about your credit card account(s). You may receive alerts via email or text message. You understand that the text and email messages are not encrypted and may contain information about you and your credit card transactions. You are solely responsible for your mobile phone, including where you leave it, and for accessibility to your emails. Alerts are provided to you as a supplement, and not as a replacement to your monthly statement. Receipt of alerts may be delayed or prevented, and Rogers Bank will not be liable to you for damages (including special, indirect or consequential damages) that may result if, for any reason, you are unable to receive an alert, or if the content of that alert is inaccurate. You must continue to review your monthly statement and to contact Rogers Bank if you think there is an error. Standard text message rates will apply to all text messages sent to your mobile phone. Depending on the text message service plan you have selected with your carrier, you may incur additional charges on your mobile bill. We may change Rogers Bank alerts and alert terms and conditions, in whole or in part, at any time without notice. Alert changes may include, but are not limited to, changes in content, frequency or timing. | Alerts. You agree that we may send you communications by email, text message, push notification, messages on the Platform, or by any other electronic, telephone or other delivery method that we may use from time to time in relation to your use of the Platform, the Services and your Card (an “Alert”). You will be auto-enrolled into certain Alerts and must update your Alert preferences to receive others. You can manage your Alert preferences through the Platform or by calling us at the number on the back of your Card. |
Technical Requirements and Data Use | Technical Requirements and Data Use. Statements and Documents delivered electronically may be presented to you as PDF files and may require you to have the necessary software installed on your computer. We do not own or operate, and are not responsible for, any software used by you. | None. |
Restrictions on Use | Restrictions on Use. The Platform and all content provided on the Platform is protected by copyright, trademark, and other applicable intellectual property and proprietary rights laws, and is owned, controlled, and/or licensed by Rogers Bank and/or its affiliates and related companies. Nothing contained on the Platform should be considered as granting, by implication, estoppel, or otherwise, any license or right to use any trade-marks, logos, or other names, including, but not limited to, those identifying Rogers Bank and/or its affiliates and related companies or their respective products and services displayed on the Platform, without the expressed written consent of Rogers Bank or such third party that may own such trade- marks, logos and other names displayed on the Platform. You may view, print and save a copy of the pages on the Platform for your own personal use but may not modify, publish, transmit, transfer, sell, license, display, reproduce, create derivative works from or otherwise use or exploit any part of the Platform in any manner, including electronically reproducing the Platform by "uploading", "downloading" or "accessing" this Site onto the Internet or any other local or international computer system, without the prior written consent of Rogers Bank. | Restrictions on Use. The Platform and its content are owned by us and protected by applicable intellectual property laws. You may view, print and save copies of pages on the Platform for your own personal use in relation to the Services. You may not alter, modify, adapt or translate any of part of or content on the Platform. You may not duplicate, copy, reverse engineer, disassemble, tamper with, publish, transmit, transfer, sell or otherwise use or exploit any part of the software components or content of the Platform. You may not access or try to access any confidential data of other users. You may not exploit or penetrate, or try to exploit or penetrate, the Platform’s security measures. If you fail to comply with any of the requirements in this section, you will be liable for any related Losses that we may suffer. |
Indemnification | Indemnification. To the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless Rogers Bank, its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents from and against all claims, liability, and expenses, including all legal fees and costs, arising out of your use of the Platform. | Indemnification. You will indemnify and hold us (and our affiliates, employees, consultants, agents, and third-party service providers, if applicable) harmless from any and all Losses arising from your breach of these Terms and Conditions and/or your use of the Platform. |
Changes | Changes to these Terms and Conditions. Rogers Bank reserves the right, at any time, to modify, alter, or update these Terms and Conditions including the Privacy Notice incorporated by reference therein, and you agree to be bound by such modifications, alterations, or updates. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by any means including, but not limited to, posting on the Platform or by electronic or conventional mail. You agree to regularly review these Terms and Conditions and to inform yourself of such revisions. Your use of the Platform following any such change constitutes your agreement to follow and be bound by the terms as changed. If at any time these Terms and Conditions are no longer acceptable to you, please immediately cease all use of the Platform. | Changes. We may change these Terms and Conditions at any time by giving you notice. We will notify you of a change to these Terms and Conditions in one or more of the following ways: (i) posting a notice on the Platform or the Website; (ii) sending you a notice by electronic or physical mail; (iii) posting an updated version of these Terms and Conditions on the Platform; (iv) including a notice in your Account statement; or (v) such other method(s) as we may permit. Your use of the Platform after we change the Terms and Conditions means that you agree to and accept these Terms and Conditions as amended. If you do not agree to any change to these Terms and Conditions, you must immediately stop using the Platform. |
Severability | None. | Severability. If any provision in these Terms and Conditions is illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect. |
Résidents du Québec seulement / Quebec Residents Only | None. | Résidents du Québec seulement / Quebec Residents Only. Les présentes Modalités ont été rédigées en anglais à votre demande expresse, après avoir pris connaissance de la version française. Vous consentez à ce que tous les documents futurs liés aux présentes Modalités, y compris les modifications, les relevés, et les communications relatives aux présentes Modalités, pourront être rédigés en anglais. These Terms and Conditions have been drafted in English at your express request, after having examined a French version thereof. You agree that any future documents related to these Terms and Conditions, including amendments, statements, and communications relating to the Agreement, may be provided in English. |
Governing Law | Governing Law. These Terms and Conditions and your use of the Platform will be governed and interpreted in accordance with the laws of the province or territory in Canada in which you reside and the laws of Canada, as applicable. In the event of a dispute, you agree that the courts in the province or territory where you reside will have exclusive jurisdiction over any dispute arising in connection with your Account, your use of Site or these Terms and Conditions. | Governing Law. These Terms and Conditions and your use of the Platform will be governed by and interpreted in accordance with the laws of the province or territory in Canada where you live and the laws of Canada, as applicable. In the event of a dispute, you agree that the courts in the province or territory where you live will have exclusive jurisdiction over any dispute relating to your use of the Platform or these Terms and Conditions. If you live outside of Canada, this Agreement will be governed by and interpreted in accordance with the laws of the province of Ontario and the laws of Canada, as applicable. |
For full copies of your account documents, please visit rogersbank.com/legal.
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