Set up account alerts

Why set up alerts?

Want some extra peace of mind as you use your credit card? Using this unique tool, we’ll notify you by text or email as soon as we notice a change in your account activity. You can even customize your alerts based on what matters most to you, whether that’s managing your budget or setting up monthly payment reminders.

How to set up alerts

  1. Sign in to your online account and go to ‘I want to…’ and select ‘Manage alerts’ on the ‘My account’ page.
  2. First, you will need to set up your contact information. The contact information we have on file is provided for your convenience. If you select a mobile phone number to receive alerts, select the country code +1 before proceeding. To receive account alerts by email select the email address we have on file. You can edit or remove this information at any time.
  3. Select the language you would like to receive your alerts, either English or French. Read and accept the terms and conditions before clicking the ‘Register’ button.
  4. If you selected your mobile phone number to receive account alerts, you will receive a text message to opt in. A yellow flag beside your mobile phone number means your ‘NOT VERIFIED’ to receive account alerts; this will be displayed until you respond Yes to the text message within the next 24 hours. When we receive your response a green checkmark will be displayed which means you are now ‘VERIFIED’ to receive account alerts. Alerts are only sent to Canadian mobile phone numbers.

    Note: Changing your account alert contact information does not affect the contact information we have on file to send communications, monthly e-statements and verification codes. If you would like to update your contact information sign in here, then click the slide out menu in the upper right corner, followed by View Profile.
  5. Now you are ready to customize your alerts based on your account management needs. Click the pencil icon beside the type of alert you would like to add. To turn on an alert click on the right of the slider until it is green, select a contact and enter your criteria, if applicable.

To learn more about how to modify alerts and tips about receiving the Transaction Activity Alerts and General Account Information alerts click here.

Step-by-step video