Making Payments

You can pay your statement through:

• Online, mobile or telephone banking from your financial institution. Select ROGERS BANK-MASTERCARD as your payee.

• In person at most Canadian financial institutions.

• Pre-authorized debit from any Canadian chequing account.

• By mail by sending a cheque payable to Rogers Bank with your account number on the front of the cheque:

  
  

  Rogers Bank
  PO Box 4022, Station A,
  Toronto ON, M5W 0G7

Payments must be in Canadian dollars.

Your minimum payment due date is indicated on your monthly statement, which you can access through online banking and the Rogers Bank app.

You can access your statement by signing in to online banking at Rogersbank.com or the Rogers Bank mobile app.

Before you dispute a charge, consider the following:

• The merchant may have registered with a different legal name.

• Some transactions may take a few days to post.

• An authorized user on your account could have made the transaction.

• If you signed up for a trial and did not cancel, you may have been charged.

If the charge is from a merchant you transacted with, but is incorrect or a duplicate:

• Contact the merchant to try to resolve the issue.

• Keep receipts, documentation, emails, and dates and times of phone conversations.

• If you were not able to resolve the issue with the merchant, contact us at 1-855-775-2265.

If the charge is not from a merchant you transacted with, even if it is for $0.00, contact customer care immediately at 1-855-775-2265.

Please note: When you successfully add your card to a mobile wallet, you may see a transaction for $0.00 to confirm that your card number is valid. Please be assured that there will be no charge to your account and there are no costs or fees to use a mobile wallet.

Payments can take up to five business days to reflect on your account.

A PAD is an arrangement where you allow a company (like Rogers Bank) to automatically withdraw payments from your bank account on a scheduled basis to make credit card payments.

• To set up a PAD, download and complete the Pre-Authorized Debit (PAD) Agreement (Personal) and send it back to us following the instructions on page 2.

When your request is received, it will take at least 10 business days to process. Please continue to make your payments until you receive an email from us confirming your enrollment.

See below for an example of where you can find the Transit Number, Financial Institution Number/Bank ID, and Account Number on your personal cheque. These details can often be found through your bank’s online and mobile banking platforms.

To cancel your PAD Agreement, call us at 1-855-775-2265.

• To change the banking information on your PAD Agreement, download and complete the Pre-Authorized Debit (PAD) Agreement (Personal) and send it back to us following the instructions on page 2. Ensure you check Update Existing PAD on the form.

Please provide 30 days' notice for any changes to take effect.

To change your Payment Amount call the number on the back of your card.