Mobile Wallet
Can I use my mobile wallet outside of Canada?
+
Can I make a refund on a mobile wallet?
+
Do I need to be connected to WiFi or mobile data to add a card to a mobile wallet?
+
Do I need to be connected to WiFi or mobile data to make a payment with a mobile wallet?
+
Can I add my credit card to a mobile wallet on multiple devices?
+
Where can I use a mobile wallet?
+
What should I do if I’m having difficulty adding a card?
+
How secure is a mobile wallet?
+
What happens if I’m locked out while trying to add my card?
+
What happens if my one-time passcode expires while trying to add my card to a mobile wallet?
+
What do I do if my mobile wallet doesn’t work when I try to make a purchase in stores or online?
+
I’m seeing an unrecognized transaction on my wallet – what do I do?
+
I’m seeing the incorrect image of my card in my mobile wallet – what do I do?
+
My card expired and I received a new one in the mail. Do I have to add the new one to my mobile wallet?
+
I switched to the Rogers Connections Mastercard/Fido Mastercard. Do I have to delete my old card in my mobile wallet and re-add my new card?
+
I switched to the Rogers World Elite Mastercard. Do I have to delete my old card in my mobile wallet and re-add my new card?
+
Do I still earn cash back rewards when paying with my mobile wallet?
+
How do I set up a mobile wallet on my device?
+
Mobile Wallet for your Rogers Bank Mastercard can be set up in a few easy steps.
For device-specific setup instructions, select a mobile wallet from the list below:- Apple Pay - Within the Rogers Bank app
- Sign in to the Rogers Bank app.
- Tap Manage Card on the home screen, then tap Add to Apple Wallet.
- In Apple Wallet, tap Next and validate your card information.
- Read the terms and conditions, then Agree or Disagree.
- Once your card is added successfully you will be asked if you want to set the card as your default card in the apple wallet. Tap Use as Default Card or Not Now.
- When your card is successfully added to Apple Wallet, you will be redirected back to the Rogers Bank app.
- Apple Pay
- Google Pay
- Samsung Pay
Where can I view my card status in Apple Wallet?
+
To view the status of your card in Apple Wallet sign in to the Rogers Bank app and tap Manage Card on the home screen.
If your card is set up in your Apple Wallet, the Available In Apple Wallet button will be displayed. If your card is not set up in Apple Wallet, you will see Add to Apple Wallet.
If you have more than one paired device, such as an Apple Watch, iPhone, iPad or a compatible Mac model, the Add to Apple Wallet button will be displayed until your card is set up in Apple Wallet on all paired devices.
How do I make my Rogers Bank Mastercard the default or favorite card in my mobile wallet?
+
For device-specific instructions, select a mobile wallet from the list below:
How do I use a mobile wallet?
+
In most cases, payment is as simple as unlocking your device and holding it near the contactless payment terminal.
For device-specific instructions, select a mobile wallet from the list below:Apple Pay: You may also use the Rogers Bank app to pay with your mobile wallet. In the Rogers Bank App, tap Manage Card, then Available in Apple Wallet to complete a purchase.
Which devices support mobile wallet payments?
+
Mobile Wallet for Rogers Bank Mastercard is currently supported for Apple Pay, Google Pay, and Samsung Pay.
For a complete list of supported devices, select a mobile wallet from the list below:What should I do if I lose my physical card?
+
What happens to my mobile wallet if I lose my phone?
+
Is my personal information or payment information ever stored?
+
Can authorized users add their card to a mobile wallet too?
+
®/™Mastercard and World Elite are registered trademarks and the circles design is a trademark of Mastercard International Incorporated. Used under license.
™ Rogers and Mobius Design, Rogers Bank and related marks, logos and brand names are trademarks of Rogers Communications Inc., or an affiliate, used under license. © 2023 Rogers Bank.