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Mobile Wallet

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Instant Credit

Once you have completed the phone-to-phone transfer, open your Instant Credit email on your new phone and click Get Started to add your card to your mobile wallet on your new phone.

Please Note: You must complete the process to add your card to your mobile wallet on your new phone before 11:59 pm EST on the day you were approved, otherwise your digital card will expire.

If your digital card has expired, open the mobile wallet on your new phone. If you do not see your Rogers Bank credit card in your wallet, tap the + icon in the top right-hand corner of your screen, select your card from the list of Previous Cards and follow the prompts. Please ensure you have your physical card in hand as you may be asked for the CVV on the back of the card, to activate the card in your wallet on your new phone.

No, you can use your new Rogers Bank credit card in your mobile wallet anywhere that contactless payments are accepted, from vending machines and grocery stores to taxis and subway stations. Just look for the Contactless Payment or Apply Pay symbol. Not sure? Just ask. Regular tap limits apply.

Apple Contactless Payments

Once you receive your physical card in the mail, please ‘Register’ your card on the sign-in screen of the Rogers Bank app for complete access to all the app features, including transactions, statements, earned cash back rewards, redeeming cash back rewards and more!

Yes, you will need to activate your card by calling us at 1 855 275-2216.

Cash back rewards earned on purchases using Instant Credit may take up to 10 business days to be posted and/or adjusted on your rewards account.

General FAQs

Yes, you can use your mobile wallet at nearly any contactless payment terminal.

Yes. The process works similarly to the way you complete a refund with a physical card. However, instead of the merchant using your physical card again, simply select your Rogers Bank Mastercard in your mobile wallet, then hold your payment device near the contactless payment terminal for verification.

Be sure to check with the merchant before making the return, as some may require your physical card to process the refund.

Yes, you must have an active connection to WiFi or mobile data in order to add a card to your mobile wallet.

Apple Pay and Samsung Pay users do not need an active connection to WiFi or mobile data to make a mobile wallet payment.

Google Pay users are limited to 10 transactions without a WiFi or mobile data connection, after which users must connect to WiFi or mobile data to reset their offline transaction limit.

Yes, you can add your Rogers Bank Mastercard to multiple devices like mobile devices, smart watches, tablets, and desktop or laptop computers.

You can use your mobile wallet in any store that has a contactless payment terminal. Many websites and apps also accept mobile wallets for your convenience.

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

Your card information is protected by multiple layers of security, and your actual credit card number is never used to make a payment. You can securely pay at millions of places worldwide.

When you use your mobile wallet to make a purchase, your credit card information is encrypted with a unique virtual account number, so your full card details are never shared with merchants. Apple Pay, Google Pay, and Samsung Pay also don’t keep any transaction information that can be tied back to you.

If you’ve incorrectly entered your card information three times while attempting to add a card, you’ll be temporarily locked out until the following calendar day. Please try again on the next calendar day when your locked-out status has been removed.

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card. You can also delete the card from your mobile wallet and try adding it again.

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

You will not be required to make any changes to your existing card in your mobile wallet. Your new credit card information will be automatically updated.

You will not be required to make any changes to your existing card in your mobile wallet. Your new credit card information will be automatically updated.

Yes. Please delete your old card from your mobile wallet and add your new Rogers Red World Elite Mastercard.

Yes! When using a mobile wallet with your Rogers Bank credit card, you’ll earn cash back rewards paying with your mobile wallet the same way you do using your card today.

For device-specific setup instructions, select a mobile wallet from the list below:

    1. Sign in to the Rogers Bank app.
    2. Tap Manage Card on the home screen, then tap Add to Apple Wallet.
    3. In Apple Wallet, tap Next and validate your card information.
    4. Read the terms and conditions, then Agree or Disagree.
    5. Once your card is added successfully you will be asked if you want to set the card as your default card in the apple wallet. Tap Use as Default Card or Not Now.
    6. When your card is successfully added to Apple Wallet, you will be redirected back to the Rogers Bank app.
  • Apple Pay
  • Google Pay
  • Samsung Pay

To view the status of your card in Apple Wallet sign in to the Rogers Bank app and tap Manage Card on the home screen.

If your card is set up in your Apple Wallet, the Available In Apple Wallet button will be displayed. If your card is not set up in Apple Wallet, you will see Add to Apple Wallet.

If you have more than one paired device, such as an Apple Watch, iPhone, iPad or a compatible Mac model, the Add to Apple Wallet button will be displayed until your card is set up in Apple Wallet on all paired devices.

For device-specific instructions, select a mobile wallet from the list below:

In most cases, payment is as simple as unlocking your device and holding it near the contactless payment terminal.

For device-specific instructions, select a mobile wallet from the list below:

Apple Pay: You may also use the Rogers Bank app to pay with your mobile wallet. In the Rogers Bank App, tap Manage Card, then Available in Apple Wallet to complete a purchase.

For a complete list of supported devices, select a mobile wallet from the list below:

Please call us immediately at the number on the back of your card. You can also delete your card from your mobile wallet while you wait for a replacement.

If you lose your phone, your Rogers Bank Mastercard mobile wallet may be compromised. Please call us via the number on the back of your card and we can delete your card from your mobile wallet on your behalf.

No, each mobile wallet will never store your personal information, and your actual credit card number is never used to make a purchase.

When you use your mobile wallet to make a purchase, your credit card information is encrypted with a unique virtual account number, so your full card details are never shared with merchants. Apple Pay, Google Pay, and Samsung Pay also don’t keep any transaction information that can be tied back to you.

Yes, authorized users can add their card to a mobile wallet on any compatible device the same way primary cardholders do.