Question 1

Can authorized users add their card to a mobile wallet too?

Accepted Answer

Yes, authorized users can add their card to a mobile wallet on any compatible device the same way primary cardholders do.

Question 2

Can I add my credit card to a mobile wallet on multiple devices?

Accepted Answer

Yes, you can add your Rogers Bank Mastercard to multiple devices like mobile devices, smart watches, tablets, and desktop or laptop computers.

Question 3

Can I make a refund on a mobile wallet?

Accepted Answer

Can I make a refund on a mobile wallet?

Yes. The process works similarly to the way you complete a refund with a physical card. However, instead of the merchant using your physical card again, simply select your Rogers Bank Mastercard in your mobile wallet, then hold your payment device near the contactless payment terminal for verification.

Be sure to check with the merchant before making the return, as some may require your physical card to process the refund.

Question 4

Can I use my mobile wallet outside of Canada?

Accepted Answer

Yes, you can use your mobile wallet at nearly any contactless payment terminal.

Question 5

Do I need to activate the physical card I receive in the mail?

Accepted Answer

Yes, you will need to activate your card by calling us at 1 855 275-2216.

Question 6

Do I need to be connected to WiFi or mobile data to add a card to a mobile wallet?

Accepted Answer

Yes, you must have an active connection to WiFi or mobile data in order to add a card to your mobile wallet.

Question 7

Do I need to be connected to WiFi or mobile data to make a payment with a mobile wallet?

Accepted Answer

Apple Pay and Samsung Pay users do not need an active connection to WiFi or mobile data to make a mobile wallet payment.

Google Pay users are limited to 10 transactions without a WiFi or mobile data connection, after which users must connect to WiFi or mobile data to reset their offline transaction limit.

Question 8

Do I still earn cash back rewards when paying with my mobile wallet?

Accepted Answer

Yes! When using a mobile wallet with your Rogers Bank Mastercard, you’ll earn cash back rewards paying with your mobile wallet the same way you do using your card today.

Question 9

How do I get full access to the Rogers Bank app?

Accepted Answer

Once you receive your physical card in the mail, please ‘Register’ your card on the sign-in screen of the Rogers Bank app for complete access to all the app features, including transactions, statements, earned cash back rewards, redeeming cash back rewards and more!

Question 10

How do I make my Rogers Bank Mastercard the default or favorite card in my mobile wallet?

Accepted Answer

For device-specific instructions, select a mobile wallet from the list below:Apple PayGoogle PaySamsung Pay

Question 11

How do I set up a mobile wallet on my device?

Accepted Answer

Mobile Wallet for your Rogers Bank Mastercard can be set up in a few easy steps.

For device-specific setup instructions, select a mobile wallet from the list below:

Question 12

How do I transfer my Rogers Bank card from my mobile wallet in my old phone to my new phone?

Accepted Answer

How do I transfer my Rogers Bank card from my mobile wallet in my old phone to my new phone?

Once you have completed the phone-to-phone transfer, open your Instant Credit email on your new phone and click Get Started to add your card to your mobile wallet on your new phone.

Please Note: You must complete the process to add your card to your mobile wallet on your new phone before 11:59 pm EST on the day you were approved, otherwise your digital card will expire.

If your digital card has expired, open the mobile wallet on your new phone. If you do not see your Rogers Bank credit card in your wallet, tap the + icon in the top right-hand corner of your screen, select your card from the list of Previous Cards and follow the prompts. Please ensure you have your physical card in hand as you may be asked for the CVV on the back of the card, to activate the card in your wallet on your new phone.

Is this mobile Rogers Bank card available only for Rogers purchases?

How do I get full access to the Rogers Bank app?

Do I need to activate the physical card I receive in the mail?

How quickly will I see my earned cash back rewards in my account?

Question 13

How do I use a mobile wallet?

Accepted Answer

How do I use a mobile wallet?

In most cases, payment is as simple as unlocking your device and holding it near the contactless payment terminal.

For device-specific instructions, select a mobile wallet from the list below:

Apple Pay: You may also use the Rogers Bank app to pay with your mobile wallet. In the Rogers Bank App, tap Manage Card, then Available in Apple Wallet to complete a purchase.

Question 14

How quickly will I see my earned cash back rewards in my account?

Accepted Answer

Cash back rewards earned on purchases using Instant Credit may take up to 10 business days to be posted and/or adjusted on your rewards account.

Question 15

How secure is a mobile wallet?

Accepted Answer

How secure is a mobile wallet?

Your card information is protected by multiple layers of security, and your actual credit card number is never used to make a payment. You can securely pay at millions of places worldwide.

When you use your mobile wallet to make a purchase, your credit card information is encrypted with a unique virtual account number, so your full card details are never shared with merchants. Apple Pay, Google Pay, and Samsung Pay also don’t keep any transaction information that can be tied back to you.

Question 16

I switched to the Rogers Mastercard/Fido Mastercard. Do I have to delete my old card in my mobile wallet and re-add my new card?

Accepted Answer

You will not be required to make any changes to your existing card in your mobile wallet. Your new credit card information will be automatically updated.

Question 17

I switched to the Rogers World Elite Mastercard. Do I have to delete my old card in my mobile wallet and re-add my new card?

Accepted Answer

Yes. Please delete your old card from your mobile wallet and add your new Rogers World Elite Mastercard.

Question 18

I’m seeing an unrecognized transaction on my wallet – what do I do?

Accepted Answer

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

Question 19

I’m seeing the incorrect image of my card in my mobile wallet – what do I do?

Accepted Answer

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

Question 20

Is my personal information or payment information ever stored?

Accepted Answer

Is my personal information or payment information ever stored?

No, each mobile wallet will never store your personal information, and your actual credit card number is never used to make a purchase.

When you use your mobile wallet to make a purchase, your credit card information is encrypted with a unique virtual account number, so your full card details are never shared with merchants. Apple Pay, Google Pay, and Samsung Pay also don’t keep any transaction information that can be tied back to you.

Question 21

Is this mobile Rogers Bank card available only for Rogers purchases?

Accepted Answer

No, you can use your new Rogers Bank credit card in your mobile wallet anywhere that contactless payments are accepted, from vending machines and grocery stores to taxis and subway stations. Just look for the Contactless Payment or Apply Pay symbol. Not sure? Just ask. Regular tap limits apply.

Question 22

My card expired and I received a new one in the mail. Do I have to add the new one to my mobile wallet?

Accepted Answer

You will not be required to make any changes to your existing card in your mobile wallet. Your new credit card information will be automatically updated.

Question 23

What do I do if my mobile wallet doesn’t work when I try to make a purchase in stores or online?

Accepted Answer

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

Question 24

What happens if I’m locked out while trying to add my card?

Accepted Answer

If you’ve incorrectly entered your card information three times while attempting to add a card, you’ll be temporarily locked out until the following calendar day. Please try again on the next calendar day when your locked-out status has been removed.

Question 25

What happens if my one-time passcode expires while trying to add my card to a mobile wallet?

Accepted Answer

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card. You can also delete the card from your mobile wallet and try adding it again.

Question 26

What happens to my mobile wallet if I lose my phone?

Accepted Answer

If you lose your phone, your Rogers Bank Mastercard mobile wallet may be compromised. Please call us via the number on the back of your card and we can delete your card from your mobile wallet on your behalf.

Question 27

What should I do if I lose my physical card?

Accepted Answer

Please call us immediately at the number on the back of your card. You can also delete your card from your mobile wallet while you wait for a replacement.

Question 28

What should I do if I’m having difficulty adding a card?

Accepted Answer

Our customer service team is happy to help you! To speak with us directly, give us a call at the number on the back of your card.

Question 29

Where can I use a mobile wallet?

Accepted Answer

You can use your mobile wallet in any store that has a contactless payment terminal. Many websites and apps also accept mobile wallets for your convenience.

Question 30

Where can I view my card status in Apple Wallet?

Accepted Answer

Where can I view my card status in Apple Wallet?

To view the status of your card in Apple Wallet sign in to the Rogers Bank app and tap Manage Card on the home screen.

If your card is set up in your Apple Wallet, the Available In Apple Wallet button will be displayed. If your card is not set up in Apple Wallet, you will see Add to Apple Wallet.

If you have more than one paired device, such as an Apple Watch, iPhone, iPad or a compatible Mac model, the Add to Apple Wallet button will be displayed until your card is set up in Apple Wallet on all paired devices.

Question 31

Which devices support mobile wallet payments?

Accepted Answer

Mobile Wallet for Rogers Bank Mastercard is currently supported for Apple Pay, Google Pay, and Samsung Pay.

For a complete list of supported devices, select a mobile wallet from the list below:

Mobile Wallet

Instant Credit

General FAQs