Managing your account

Click here to sign in. If this is your first time signing in, click the ‘Register’ link below the ‘Sign In’ button.

To learn more about how to register your account click here.

To change your personal information in the Rogers Bank app, follow the steps below:

  1. Sign in to the Rogers Bank app on your smartphone using your Rogers Bank account username and password
  2. Tap More on the home screen
  3. Tap Edit Profile, then tap Edit Contact Information.
  4. Tap the pencil icon next to the information you wish to edit.

To change your personal information online, follow the steps below:

  1. Sign in and click on the three horizontal stacks on the top-left of the page to open the slide out menu. Click ‘View Profile’.
  2. Click on the pencil icon next to the information you wish to edit.

Rogers Bank App

  1. Sign in to the Rogers Bank app on your smartphone using your Rogers Bank account username and password
  2. Tap More on the home screen
  3. Tap Manage Your Card, then tap Change PIN.
  4. Enter a new 4-digit PIN* to be used for in-store purchases and ATM cash advances.

Online

  1. Sign in to your Rogers Bank account and select Change PIN from the I want to… drop-down menu.
  2. Enter a new 4-digit PIN* to be used for in-store purchases and ATM cash advances.

By phone

If you have supplementary cards on your account, the authorized user can call us at 1 855 775-2265, select the language preference, then select 5 to change their PIN*.

*For your protection, do not choose a PIN that contains personal information such as your birthdate, the last four digits of your credit card or is easy to guess (e.g. four consecutive or recurring numbers such as 1234 or 1111). PINs beginning with zero may not work internationally. Remember to always keep your PIN safe. Never share it with anyone or write it down.

First transaction after I change my PIN
To complete a transaction with your new PIN, insert your card at a chip-enabled terminal. You will need to enter your old PIN on the first transaction after it was changed. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you're all set to start using your new PIN on future transactions!

First transaction after I reset my PIN

To make a transaction with your new PIN, insert your card at a chip-enabled terminal. Then enter your new PIN 3 times. Note: you will receive 3 warning messages that your PIN is incorrect. After the 3rd incorrect PIN the transaction will be authorized. The merchant will ask you to sign the receipt. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you’re all set to start using your new PIN on future transactions.

Online

If you forgot you PIN Sign in to your Rogers Bank Mastercard account and select ‘Change pin’ from the ‘I want to….’ drop down, to create a new PIN on the primary card. Enter a new 4-digit PIN to be used for in-store purchases and ATM cash advances. For your protection, do not choose a PIN that contains personal information such as your birthdate, the last four digits of your credit card or is easy to guess (e.g. four consecutive or recurring numbers such as 1234 or 1111). PINs beginning with zero may not work internationally. Remember to always keep your PIN safe, never share it with anyone or write it down.

By phone

If you have supplementary cards on your account, the authorized user can call us at 1 855 775-2265, select the language preference, then select 5 to change their PIN.

First transaction with updated PIN

To make a transaction with your new PIN, insert your card at a chip-enabled terminal. Then enter your new PIN 3 times. Note: you will receive 3 warning messages that your PIN is incorrect. After the 3rd incorrect PIN the transaction will be authorized. The merchant will ask you to sign the receipt. If your first transaction is a cash withdrawal, enter your new PIN (ATM fees will apply). Now you’re all set to start using your new PIN on future transactions.

Click here to learn more about Rogers Bank account alerts.

Before selecting the account alerts you would like to receive, add your contact information . This will serve as the default contact information for account alerts.

To edit your alert contact information, follow the steps below.

Rogers Bank App

Sign in to the Rogers Bank app on your smartphone using your Rogers Bank account username and password

  1. Scroll down to Quick Settings on the Home page and tap Alerts.
  2. If you haven’t already added contact information, you’ll be prompted to do so.
  3. If you’ve already added contact information, tap Change Alert Preferences.
  4. Tap Add New Contact to add new contact information, or tap Remove next to the contact information you’d no longer like to use.

Online

  1. Sign in to your Rogers Bank account and click the I want to… drop-down menu.
  2. Select Manage Alerts.
  3. Scroll to the bottom of the page.
  4. Click the “+” icon to add a new mobile phone number or email address, or click the three vertical dots to edit or delete your existing contact information.

Note: Changing your account alert contact information does not affect your contact information we use in order to send communications, monthly e-statements and verification codes. If you would like to update your general contact information, see instructions here.

You can modify or deregister account alerts at any time. For step-by-step instructions on how to modify your account alerts, click here.

If you accidentally misplace your card, you can block new purchases on your primary card by temporarily locking it (supplementary cards cannot be locked).

While your card is locked, pre-authorized (recurring) payments and pending transactions will continue to process normally, and you can still redeem your cash back rewards and receive credits. You can unlock your card at any time.

If your card is lost or stolen, call us immediately at 1 855 775-2265.

Click here to learn more about how to add a supplementary card/authorized user to a primary cardholder’s account, at no charge.

Pending transactions are authorized or submitted transactions that have not posted on your account.  When you make a transaction it will first become pending before it is posted on your account.

  • A transaction (purchase or payment) to your credit card is pending during overnight or weekend processing. Transactions can also appear as pending until it is completed by the merchant, which can take up to five days.
  • Sometimes merchants apply a ‘holding’ transaction called a ‘pre-authorization’ – this is common with gas stations or hotels, when you receive the goods or services before the final payment is requested. The pending transaction should disappear once the final transaction is processed, or after five days.
  • Pending transactions effect your available credit immediately, and once the processing is complete the transaction will show on your account and your current balance will reflect this.
  • You are not charged interest on purchases until the processing is complete and no longer pending.

As a Mastercard® cardholder, have peace of mind that you won't be held responsible for unauthorized use of your card, with Zero Liability. Click here to learn more.

Click here to learn more about how to switch to eStatments/paperless billing, at no charge.

You can download transactions in .csv or OFX. To download transactions sign in to your Rogers Bank online account, then:

  1. Click ‘View transaction history’ in the ‘I want to…’ drop down menu.
  2. Click the Icon download transaction button and select one of the options, then click ‘Download’.

Note: Rogers Bank does not provide support for third party software. Please visit the service provider software for assistance with connectivity.

We’re excited to offer the Rogers Bank app to iOS and Android mobile device users! Download the Rogers Bank app by visiting either of the links below:

Download on the App StoreGet it on Google Play