Managing your account

Click here to sign in. If this is your first time signing in, click the ‘Register’ link below the ‘Sign In’ button.

To learn more about how to register your account click here.

To change your personal information follow the steps below: 

1. Sign in and click on the three horizontal stacks on the right of the page to open the slide out menu. Click ‘View Profile’. 

2. Then, click on the pencil icon to edit your information. 

You can view the status of your request within ‘I want to…’ and select ‘View service request’ from the drop down on the ‘My Account’ page.

You can sign in to your Rogers Bank Mastercard account to change the PIN on the primary card.  Enter a new 4-digit PIN to be used for in-store purchases and ATM cash advances. For your protection, do not choose a PIN that contains personal information such as your birthdate, the last four digits of your credit card or is easy to guess (e.g. four consecutive or recurring numbers such as 1234 or 1111).  PINs beginning with zero may not work internationally. Remember to always keep your PIN safe, never share it with anyone or write it down. 

To make a purchase with your new PIN you will need to enter it 3 times to load it on your chip card or perform a single cash withdrawal at any financial institution (ATM fees will apply). 

Click here to learn more about Rogers Bank account alerts.

Before selecting the types of account alerts you would like to receive, add your contact information.  Account alerts are sent to your email address or to your mobile phone. If you have supplementary cards you can register account alerts by credit card number. Review the steps below to add your contact information:

Mobile Contact 

  1. Click ‘Contact Information’, from the ‘I want to…. Manage Alerts’ menu and select the + icon to add your ‘Mobile Phone Number’. 
  2. Account alerts are only sent to Canadian mobile phone numbers. Select CAN +1, below ‘Country’. 
  3. Add you phone number without the dashes, in this format, 2892223333.
  4. Click the ‘I Agree’ button. 
  5. If this is your first time setting up account alerts you will receive a text message to Opt In. You will see ‘NOT VERIFIED’ below your mobile number until you respond ‘Yes’ to the text message within the next 24 hours. When we receive your response you will see ‘VERIFIED’ below your mobile number. 

Email Address

  1. To change the email address (default is email address we have on file) click the + icon beside ‘Email’.

Now you are all set to select the account alert types you would like to receive. 

Edit/Remove Contact Information

If you would like to edit or remove your contact information, first you will need to remove that contact from the registered ‘Alert Type’. Then click on ‘Contact Information’ and click the garbage icon beside the contact you would like to delete.  Click the ‘Delete’ button from the pop up window to confirm your request. 

When you click on the ‘Register’ button you will need to create your ‘Alert Preferences’. We'll send account alerts based on the specifications you provide. Review the steps below to set up your alert preferences:

  1. Select the language you would like to receive your account alerts, either English or French. 
  2. Then select your time zone, Pacific, Mountain, Central, Eastern or Newfoundland. For e.g. if you live in Ontario select, (GMT-5:00) Eastern Time. 
  3. Read the Terms and Conditions prior to clicking on ‘I Agree’. 

Now you are all set to add your contact information followed by selecting the ‘Alert Types’ you would like to receive. 

You can Register or Deregister for account alerts at any time. Click on the ‘Alert Types’ tab from the ‘I want to…. Manage Alerts’ menu. If you have supplementary cards select the credit card number from the drop down to create individual alert types.  Review the steps below: 

To Register or change an existing alert:

  1. Click the pencil icon beside the type of alert you would like to add or change. 
  2. To turn on an alert click on the right of the slider until it is green, select a contact and enter your criteria, if applicable. (You can edit your criteria at any time) 
  3. To turn off an alert click on the left of the slider until it is gray, uncheck the contact and your criteria. You will no longer receive this alert type when it is turned off. 
  4. Click ‘I Agree’ to register or edit the account alert. 

The green dot beside the alert type on the Alerts Management/Alert Type page, let’s you know which alert you’ve registered.  

To Deregister: 

If you no longer want to receive account alerts, click the ‘Deregister’ button on the ‘Alerts Management’ page. 

Additional Information About Alert Types

Transaction Activity Alerts

  • Transaction activity in account alerts will show your purchase amount in Canadian dollars with the exchange rate applied. The purchase amount on your statement includes the 2.5% foreign transaction fee in addition to the exchange rate which is not provided in the account alert. 
  • When making a foreign transaction you may receive two similar account alerts from the same merchant due to the processing time to finalize the foreign exchange rate. Only the final exchange rate of your purchase will post on your statement.   
  • You may receive duplicate alerts for a purchased item if the merchant code and authorization codes provided by the merchant are different.   

General Account Information Alerts:

  • The alert type, ‘When it is a certain number of days before my payment is due’, is NOT sent if we received your minimum monthly payment.

If you temporarily misplaced your card you can block new purchases on your primary card (if you have supplementary cards, they cannot be locked). Pre-authorized (recurring) payments and pending transactions will continue to go through normally while your card is locked. You can still redeem your cash back rewards and receive credits on your card when it is locked. You can unlock your card at any time. Sign in now to lock or unlock your card. 

If your card is lost or stolen, call us immediately at 1 855 775-2265.

Click here to learn more about how to add a supplementary card/authorized user to a primary cardholder’s account, at no charge.

Pending transactions are authorized or submitted transactions that have not posted on your account.  When you make a transaction it will first become pending before it is posted on your account.

  • A transaction (purchase or payment) to your credit card is pending during overnight or weekend processing. Transactions can also appear as pending until it is completed by the merchant, which can take up to five days.
  • Sometimes merchants apply a ‘holding’ transaction called a ‘pre-authorization’ – this is common with gas stations or hotels, when you receive the goods or services before the final payment is requested. The pending transaction should disappear once the final transaction is processed, or after five days.
  • Pending transactions effect your available credit immediately, and once the processing is complete the transaction will show on your account and your current balance will reflect this.
  • You are not charged interest on purchases until the processing is complete and no longer pending.

As a Mastercard® cardholder, have peace of mind that you won't be held responsible for unauthorized use of your card, with Zero Liability. Click here to learn more.

Click here to learn more about how to switch to eStatments/paperless billing, at no charge.

To support multiple device platforms the Rogers Bank website was created to be mobile friendly with a responsive design to support your banking needs. We're always working on new projects to improve your experience with Rogers Bank and we’ll notify you when we have news to share in this area. You can create a shortcut on your device to easily access our website, learn how below:

iPhone:

  1. Search for rogersbank.com website on your device.
  2. Tap the share icon (rectangle button with an arrow pointing upward).
  3. Tap on 'Add to home screen'.

Android:

  1. Search for rogersbank.com website on your device.
  2. In the browser click the menu (or three stacked dots).
  3. Tap on ‘Add shortcut on home screen’.