Skip to main content

Identification Verification

Back

There are two primary ways you can verify that the email requesting Identity Verification is legitimate:

  1. The ‘from’ field and email domain is recognizably from Rogers Bank (e.g. noreply.verify@rogersbank.com).
  2. If we send you an email that contains a link, we will always send you directly to our official website at rogersbank.com which is a secure connection protected with a valid security certificate (see the lock icon in the address bar). If you receive a link that does not have ‘rogersbank.com’ or ‘rogersbank.com/’ in the URL or it includes additional symbols or numbers (e.g. www.rogersbank1.com), please DO NOT click on the link, open any attachments or reply to the email. Please report any suspicious communications to Rogers Bank.

As a federally regulated financial services entity, Rogers Bank is required by law to identify its customers prior to onboarding them. Failure to accurately identify Bank customers can lead to penalties imposed by the Bank’s regulators. As a federally regulated financial services entity, the Bank is legally required to adher to the rules laid down by Canadian regulators such as OSFI (Office of the Superintendent of Financial Institutions) and FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).

By implementing a robust Know Your Client (KYC) process, we protect Rogers Bank’s systems from being misused by criminal elements. By preventing criminals access to the Bank’s network, we are assisting Canada in the fight against Money Laundering and protecting the interests of Rogers Bank’s stakeholders, thereby building credibility.

To complete Identity Verification, you’ll need a few things:

  1. A mobile device with a front-facing and rear-facing camera.
  2. One current piece of government-issued identification
  3. Your 6-digit Personal Verification Code provided to you in the Identity Verification email.

Once you input your Personal Verification Code, you’ll be asked to take a photo of the front and back of your government-issued ID as well as a selfie.

After submitting your photos, we’ll review your application and confirm whether you’ve been approved or need additional verification.

Rogers Bank respects your privacy and utilizes industry-standard end-to-end encryption throughout the electronic identity verification process. We automatically delete all images (i.e. selfies and government-issued documents) one hour after completing the electronic identity verification process, regardless of your application's outcome.

If you’re unable to find answers to your questions here in our Help Centre, you may contact us by phone at 1 855 775-2265, or collect at 1 705 522-7412 if you are outside Canada and the U.S.

Please ensure that your identification has not expired.

In-store verification:

  • Canadian Driver’s License
  • Canadian Permanent Resident Card
  • Canadian Provincial/Territorial ID
  • Canadian Firearms License
  • Canadian Forces Card
  • Certificate of Indian Status
  • Canadian Citizenship Card
  • Canadian Passport
  • Eligible Foreign Passport

Mobile device verification:

  • Canadian Driver’s License
  • Canadian Permanent Resident Card
  • Canadian Provincial/Territorial ID
  • Canadian Firearms License
  • Canadian Forces Card
  • Canadian Passport
  • Eligible Foreign Passport