Customer service
What number do I call with questions?
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For general questions about the Rogers Bank™ Mastercard® you can ask Ruby our virtual assistant. Click on the question mark at the bottom right of any page to ask Ruby a question or call 1 855 775-2265 to speak with a representative.
How do I cancel my account?
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To cancel your Rogers Bank™ Mastercard® account call 1 855 775-2265.
What if my card is lost or stolen?
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Call 1 855 775-2265 as soon as you discover your card is missing.
I think my card has been compromised. What do I do?
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Call 1 855 775-2265 and report it immediately if you notice anything suspicious.
How do I delete the account/digital profile I created to access my Rogers Bank app and online account?
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iPhone users can only delete the digital profile associated with their Rogers Bank account by signing in to the Rogers Bank app and following these steps:
- Tap More, then Edit Profile.
- Select Delete Digital Profile and follow the prompts to complete your request.
Before you complete your request, please consider the following:
- You must Sign in to your online account and turn paper statements on before deleting your digital profile.
- Deleting your digital profile will not cancel your Rogers Bank credit card account.
- You will no longer receive e-statement notifications via email.
- You will no longer have the ability to set and modify account alerts, redeem selected rewards, access and view account activity, lock/unlock your cards and communicate with the Rogers Bank team via secure messaging.
You won’t be able to cancel this request once it is submitted. We’ll email you within 30 days to confirm that your request was completed.
®/™Mastercard and World Elite are registered trademarks and the circles design is a trademark of Mastercard International Incorporated. Used under license.
™Rogers Bank and related logos and brand names are trademarks of Rogers Communications Inc. or affiliates. Used under license. © 2021.