Help Centre

With the Fido Mastercard every purchase you make will earn you valuable cash back rewards that you can redeem against your monthly Fido bill or save them up for cool Fido goodies like a new phone or accessories. You will earn:

• Unlimited 1.5% cash back rewards on all your purchases charged in Canadian dollars, everywhere Mastercard® is accepted.
  
• Unlimited 4% cash back rewards on all your purchases made in a foreign currency – whether your purchase is made online or while travelling overseas.  It’s the simple way to earn rewards faster when you travel and shop – with no caps or limits.
  
• No Annual fee

We’ll start you off with a first use welcome bonus of $25 in cash back rewards. Also, you will receive an additional $25 in cash back rewards if you register your new Fido Mastercard as a pre-authorized payment on your Fido Bill.

The card comes with Mastercard® benefits including:

• Chip & PIN technology
  
• Mastercard^® SecureCode
  
• Mastercard^® Zero Liability
  
• Tap and Go Shopping

Yes, Optional Balance Protection Insurance is available. For more details go here or to apply, call 1 855 453-5684

To enroll for online services at rogersbank.com:

1. Click “Sign in” on the top of the page and select “Online Banking”
   
2. Below the “Need to enroll?” field, click “Set up your account”.

Enter the required information to our account online.

From rogersbank.com:

1. Click “Sign in” on the top of the page and select ‘Online Banking’
   
2. After sign in, select “STATEMENTS” on the left of the page
   
3. Click “MANAGE STATEMENTS” on the upper right of the page

Check the box if you wish to turn off paper statements.

To change your address or phone number follow the steps below:

1. Click "Sign in" on the top of the page and select "Online Banking"
2. After sign in, select "SERVICES" on the left of the page
3. Click "Update Address/Phone Numbers" under "Manage your Profile".

You will receive an email to confirm that your request will be processed in 3 – 5 business days.

Or you can call customer care 1 855 775-2265.

You can add authorized or supplementary cards to the primary user's credit card account at no charge. The Primary card holder remains liable for all charges to the account made by the authorized user.

Follow the steps below to add an authorized user through online banking:

1. Click "Sign in" on the top of the page and select "Online Banking"
2. After sign in, select "SERVICES" on the left of the page.
3. Below "Account Services", then "Manage the Credit Card", click "Add Authorized User".
4. Fill in the details to add an authorized user.

Or you can call customer care 1 855 775-2265.

You can manage and redeem your cash back rewards on the go using your mobile device by downloading the Mastercard® Pay With Rewards^™ app from your device’s app store. Search for ‘Pay with Rewards’ in the App Store or on Google Play.

You can also manage your rewards account from your computer. Sign in here.

You can submit your travel notifications online to avoid any delays or problems with transactions by:

1. Click "Sign in" on the top of the page and select "Online Banking"
   
2. After sign in, select "SERVICES" on the left of the page
   
3. Click "Travel Notification" under Manage Your Credit Card.
   
4. Select "Travel Notification" in the drop down
   
5. Type your travel notification details and Click "CONTINUE" to send your information

Or you can call customer care at 1-855-775-2265.

You can pay your statement in many ways, prior to your due date:

• As a one-time payment through online, telephone or mobile App banking or schedule recurring bill payments: select ROGERS BANK-MASTERCARD as your payee.
• In person at most Canadian Financial institutions
• By mail, please make cheques payable to Rogers Bank and be sure to write your account number on the front of your cheque, to:
  Rogers Bank
  Box 4022, Station A,
  Toronto ON, M5W 0G7

Please Note: You cannot make a payment at a Rogers, Fido or chatr retail location.

As a relatively new bank, we don’t offer this feature at this time. We are working on offering this payment option in the near future. We will send out a customer notification once this feature is available. However, we do have some options that we can offer to help provide you with a more seamless customer experience:

• You can set-up Rogers Bank Alerts to send you an automatic email or text message to remind you of when your next payment is due. Rogers Bank Alerts are free and easy to use.
  
• If you subscribe to online/telephone banking with your current financial institution, you can set-up your Mastercard® as a payee. Select ROGERS BANK-MASTERCARD as the payee name in your list of bill payments. That way you can easily manage your Mastercard® bill as a one-time payment along with your other online bill payments. If you prefer, you can also set it up as a recurring monthly bill payment.

Yes! To maximize your ability to earn cash back rewards set up your Fido Mastercard to pre-authorize your payment on your monthly Fido bill. You can set up this feature through your My Account:

1. Sign in to your Fido account using your username and password
   
2. Under "Billing and Payments", go to "Change Payment Method" and select Pre-authorized Credit Card.
   
3. Enter your Fido Mastercard card details. It will take up to Two business days to update your method of payment.

Go here for more information.

The standard interest rate on Purchases and Fees: 19.99%. The standard interest rate on Cash Advances, Cash-Like Transactions and Balance Transfers: 21.5% The interest rates will increase to the Rate of 25.99% for Purchases and Fees and 27.99% for Cash Advances, Cash-Like Transactions and Balance Transfers on your next statement if you:

• do not make the minimum payment by the due date 2 times in any 12 month period, or
  
• are not in full compliance with the terms of your cardholder agreement

You can avoid being charged interest by paying the full statement balance by the statement due date. This is your interest free grace period! This interest free grace period does not apply to cash advances, cash like transactions or balance transfers.

Internet Explorer 7.0 or later for Windows

1. Select "Tools" from browser menu bar and then "Internet Options".
2. Select the "General" tab.
3. Do not enable the “Delete browsing history on exit” box.
4. Select the “Apply” button
5. Select the "OK" button.

Mozilla Firefox 3.0 or later for Windows

1. Choose "Options" from the "Tools" menu.
2. Select the "Privacy" icon in the "Options" menu.
3. Within the “History” section do not select “Never remember history” option of the “Firefox will:” drop down. 
4. Within the “History” section, if “Use custom settings for history” is selected, ensure that the option “Close Firefox” is not selected as an option of the “Keep until:” drop down.
5. Ensure that the checkbox for “Clear history when Firefox closes” is not selected
6. Select "OK" to close the "Options" window.

Apple Safari 3.0 or Later for MacOS

1. Choose "Preferences" from the "Safari" menu.
2. Select the "Privacy" icon from the menu.
3. Do not select "Always block" within the “Cookies and website data:” options. 
4. Close the Preferences window.

Google Chrome or later for Windows

1. Choose "Settings" within the drop down options, in the upper right-hand corner of the browser.
2. Select the “Show advanced settings”.
3. Within the “Privacy” section, select the “Content Settings” button. 

Ensure that the “Keep local data only until you quit your browser” is not selected. 

A $3.50 fee applies for money orders, wire transfer, travellers’ cheques, purchase of foreign currency, bets, lottery tickets or casino gaming chips. $5.00 if obtained outside Canada.

$42.00 per occurrence.

$29.00 each time your outstanding balance exceeds your credit limit at the end of a billing period. The fee is charged 1 time per statement period.

Cash advances can be processed at an ATM or any bank. A $3.50 fee applies for each advance made in Canada; $5.00 if obtained outside of Canada.

From RogersBank.com:

1. Select "SIGN IN" on the upper right of the page and click on "Online Banking"
   
2. After sign in, Select "ALERTS" on the left of the page

Read through the instructions to Add/Edit alerts

Fido Mastercard features Chip & PIN technology, and a security code for online purchases. Learn more about the Mastercard^® security features here.

The card is safe to use online at participating online merchants or over the phone to make purchases. Register for and use Mastercard® SecureCode to increase the security of your online purchases.

For more tips and to learn about other security features that come with your card, visit mastercard.ca.

You will not be responsible for any unauthorized purchases. For full details see mastercard.ca.

Social engineering is manipulating people to perform specific actions or divulge confidential information. Criminals try to trick you into giving them your PINs, passwords or bank information, or access your computer to install malicious software that will give them access to your bank information or control of your computer. There are 3 types of social engineering scams:

Phishing

Phishing is when cybercriminals use email messages with fake email addresses, fabricated websites, or pop-up windows to gather personal information.

Vishing or ‘Voice Phishing’

Voice phishing is the criminal practice to gather your personal or financial information over the phone for the purpose of financial reward.

Smishing or ‘SMS Phishing’

Smishing is the criminal practice to gather personal or financial information through text messages/SMS. These text messages will ask you to visit fabricated websites or call a phone number where you will be asked to provide your information.

Do NOT respond or provide personal information to the caller or online to the sender send or forward it to others, or click on any links or attachments. Never share your card PIN or passwords with anyone. Rogers Bank would never send you an email or call you to request your PIN or password.

Contact customer care at 1-855-775-2265 to report the incident.

For more tips and to learn about how to protect yourself from fraud visit, mastercard.ca.

You can also file a report with the Canadian Anti-Fraud Centre (CAFC) which is the central agency in Canada that collects information and criminal intelligence:

• Online: http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm
• By phone: 1 888 495-8501

If you provided your personal information:

• Change your PIN, password and security questions immediately.
• Review recent account activity to ensure all transactions and/or changes to your account were made by you or any authorized user on your account.

Contact customer care at 1-855-775-2265 to report the incident and advise that you may be at risk of being a victim of Fraud.

For more tips and to learn about how to protect yourself from fraud visit, mastercard.ca.

Here are some simple recommendations to protect yourself from fraud:

Keep it to yourself: Your PIN is your fingerprint to your account. Never share your PIN with anyone, and be sure to cover the pin pad whenever you enter your PIN for a purchase.

Go paperless: e-Statements are more secure than paper statements delivered through the mail. They can’t be stolen, delivered to the wrong house or even taken from your trash.

Monitor your account often: Sign-up for Account Alerts and we’ll notify you whenever there is a change in account activity, including: changes made to your PIN, purchases made online or by phone, and purchases made outside of a specific location – so you can immediately flag any transactions you have not authorized.

Request a credit report: You are entitled to one free report each year from the national credit bureaus: Equifax and Trans Union – allowing you to stay on top of any suspicious activity.

Shred your documents: Regularly shred documents that contain your personal information.

Yes, the Rogers Bank website is secure. Here are a few security features that we use to protect your information:

HTTPS or Hyper Text Transfer Protocol Secure: Is a secure communications protocol that is used to transfer sensitive information between your web browser and a web server. This helps guarantee that you are communicating with the server that you expect and that nobody else can intercept. 

Password Protection: For additional protection, we recently updated the password criteria.

Your password must include:

• Between 8 and 20 characters
• At least 1 letter, case-sensitive
• At least 1 number
• Characters from the following set
  _ ' , ; / - . * & ( ) \ ! @ # $ % + ^ = ?

Your password cannot contain the word “password”, or your user name, and you may not re-use any of your last 4 passwords.

Session timeout: Your online banking session will timeout after a period of inactivity. If you would like to continue accessing your online banking, you will have to sign in again. You should always sign out when you are done.

Web browser encryption: Web browsers use encryption to communicate securely over the Internet. You must have a browser with at least, 128-bit encryption to use Rogers Bank Online Banking. If your browser does not support the 128-bit encryption you will need to upgrade your browser to access your online bank information. 

If you would like to check the level of encryption that your browser supports, follow the instructions below:

Internet Explorer:

1. From the top menu, click on Help.
2. From the drop down menu, select About Internet Explorer.
3. The information displayed for Cipher Strength is the encryption level (i.e. Cipher Strength: 128-bit).
4. If it does not say 128-bit, then upgrade your browser to the latest version. Click here to upgrade to Internet Explorer.

Firefox:

1. Open Firefox.
2. Right click on the lock symbol within the browser.
3. Select the Security tab, the bit encryption is located below the Technical details section.
4. If it does not say 128-bit, then you will need to upgrade your browser to the latest version, click here to upgrade Firefox.

Safari:

1. Open Safari.
2. A lock icon at the top right corner of the address bar will display a secure (https://) site. This symbol is absent when viewing an unsecured (http://) site. Safari determines the level of encryption used at a given time. 
3. If the lock icon is not displayed, you will need to upgrade your browser when visiting the Rogers Bank website. Click here to upgrade Safari. 

Google Chrome:

1. Open Google Chrome and go to the Rogers Bank website.
2. Ensure that there is a lock icon at the top right corner of the address bar and verify that https://rogersbank.com is displayed.
3. If the lock icon and https://rogersbank.com is not displayed you may need to upgrade your browser. Click here to update Google Chrome. 

Note:

When downloading supported browsers, you acknowledge that these are third-party sites and Rogers Bank cannot take any responsibility for any consequences resulting from downloading these browsers.

With the Rogers Platinum Mastercard every purchase you make will earn you valuable cash back rewards that you can redeem against your Rogers bill.

You’ll earn:

• Unlimited 1.75% cash back rewards on all your purchases in Canadian dollars everywhere Mastercard^® is accepted.
  
• Plus, earn a total of 4% in cash back rewards on all your purchases made in a foreign currency, whether your purchase is made online or while traveling outside of Canada.

We’ll start you off with a first use welcome bonus of $25 in cash back rewards. We’ll also waive the $29 annual fee for the first year, and every other year when you add a Rogers bill as a pre-authorized payment.

The card comes with Mastercard^® benefits including:

• Chip & PIN technology
  
• Mastercard^® SecureCode
  
• Mastercard^® Zero Liability
  
• Tap and Go Shopping

Yes, Optional Balance Protection Insurance is available. For more details go here or to apply, call 1 855 453-5684.

To change your address or phone number follow the steps below:

1. Click "Sign in" on the top of the page and select "Online Banking"
2. After sign in, select "SERVICES" on the left of the page
3. Click "Update Address/Phone Numbers" under "Manage your Profile".

You will receive an email to confirm that your request will be processed in 3 – 5 business days.

Or you can call customer care 1 855 775-2265.

You can add authorized or supplementary cards to the primary user's credit card account at no charge. The Primary card holder remains liable for all charges to the account made by the authorized user.

Follow the steps below to add an authorized user through online banking:

1. Click "Sign in" on the top of the page and select "Online Banking"
2. After sign in, select "SERVICES" on the left of the page.
3. Below "Account Services", then "Manage the Credit Card", click "Add Authorized User".
4. Fill in the details to add an authorized user.

Or you can call customer care 1 855 775-2265.

To enroll for online services at rogersbank.com:

1. Click “Sign in” on the top of the page and select "Online Banking"
   
2. Below the “Need to enroll?” field, click “Set up your account”.

Enter the required information to our account online.

From rogersbank.com:

1. Click “Sign in” on the top of the page and select "Online Banking"
   
2. After sign in, select “STATEMENTS” on the left of the page
   
3. Click “MANAGE STATEMENTS” on the upper right of the page

Check the box if you wish to turn off paper statements.

Your purchase may be declined. If a purchase exceeding your credit limit is approved, you will be charged a $10 over-limit fee.

Note:

The $10.00 fee will be changing to $29.00 as of Oct 19th, 2016, this fee is charged only 1 time per statement period.

You can manage and redeem your cash back rewards on the go using your mobile device by downloading the Mastercard® Pay With Rewards^™ app from your device’s app store. Search for ‘Pay with Rewards’ in the App Store or on Google Play.

You can also manage your rewards account from your computer. Sign in here.

You can redeem your cash back rewards for single game tickets or for Seasons Tickets and Flex Packs for any home game.

For single game tickets:

1. Purchase your Toronto Blue Jays tickets at Rogers Centre™ box office, online at bluejays.com, or over the phone at 416 341-1234.
   
2. Login to your Rogers Bank account online to confirm that your purchase was posted to your account (may take up to 2 days)
   
3. Call 1 855 775-2265 to redeem your cash back rewards towards your purchase.

For Flex Packs, Season Tickets and Group Tickets:

1. From your desktop computer or in the Pay with Rewards^™ app turn on redemptions.
   
2. Purchase your ticket packs directly from the Toronto Blue Jays™ by calling 1 888 654-6529.
   
3. Your cash back will automatically be applied up to the full transaction amount or the cash value of your rewards balance, whichever is less.

You can redeem your cash back rewards towards any Rogers product or service provided the Rogers product or service is paid for using your Rogers Platinum Mastercard. That includes:

• Rogers monthly bills
  
• Fido monthly bills
  
• Any purchases from a Rogers or Fido branded store
  
• Chatr autopay
  
• Texture™ subscriptions
  
• Purchases from Today's Shopping Choice™
  
• Toronto Blue Jays™ single game tickets
  
• Toronto Blue Jays™ Flex Packs and Seasons Tickets
  
• Toronto Blue Jays™ merchandise when purchased from the Jays Shop™ or online at jaysshop.ca
  
• Concessions purchases at Rogers Centre™

Remember, redemptions start at $20.

You can submit your travel notifications online to avoid any delays or problems with transactions by:

1. Click "Sign in" on the top of the page and select "Online Banking"
   
2. After sign in, select "SERVICES" on the left of the page
   
3. Click "Travel Notification" under Manage Your Credit Card.
   
4. Select "Travel Notification" in the drop down
   
5. Type your travel notification details and Click "CONTINUE" to send your information

Or you can call customer care at 1-855-775-2265.

You can pay your statement in many ways, prior to your due date:

• As a one-time payment through online, telephone or mobile App banking or schedule recurring bill payments: select ROGERS BANK-MASTERCARD as your payee.
• In person at most Canadian Financial institutions
• By mail, please make cheques payable to Rogers Bank and be sure to write your account number on the front of your cheque, to:
  Rogers Bank
  Box 4022, Station A,
  Toronto ON, M5W 0G7

Please Note: You cannot make a payment at a Rogers, Fido or chatr retail location.

As a relatively new bank, we don’t offer this feature at this time. We are working on offering this payment option in the near future. We will send out a customer notification once this feature is available. However, we do have some options that we can offer to help provide you with a more seamless customer experience:

• You can set-up Rogers Bank Alerts to send you an automatic email or text message to remind you of when your next payment is due. Rogers Bank Alerts are free and easy to use.
  
• If you subscribe to online/telephone banking with your current financial institution, you can set-up your Mastercard® as a payee. Select ROGERS BANK-MASTERCARD as the payee name in your list of bill payments. That way you can easily manage your Mastercard® bill as a one-time payment along with your other online bill payments. If you prefer, you can also set it up as a recurring monthly bill payment.

The interest rate is 19.99% for purchases and fee. The interest rate is 21.5% for cash advances and cash like transactions. This rate can increase to 25.99% if you do not make the minimum payment for 2 consecutive months or if you are not in full compliance with the terms of your Card Holder Agreement.

Note:

As of Oct 19th, 2016 the Interest Rates will be changed:
The standard interest rate on Purchases and Fees: 19.99%. The standard interest rate on Cash Advances, Cash-Like Transactions and Balance Transfers: 21.5%. The interest rates will increase to the Rate of 25.99% for Purchases and Fees. 27.99% for Cash Advances, Cash-Like Transactions and Balance Transfers on your next statement if you:

• Do not make the minimum payment by the due date 2 times in any 12 month period, or
  
• Are not in full compliance with the terms of your cardholder agreement.

You can avoid being charged interest by paying the full statement balance by the statement due date. This is your interest free grace period! This interest free grace period does not apply to cash advances, cash like transactions or balance transfers.

Internet Explorer 7.0 or later for Windows

1. Select "Tools" from browser menu bar and then "Internet Options".
2. Select the "General" tab.
3. Do not enable the “Delete browsing history on exit” box.
4. Select the “Apply” button
5. Select the "OK" button.

Mozilla Firefox 3.0 or later for Windows

1. Choose "Options" from the "Tools" menu.
2. Select the "Privacy" icon in the "Options" menu.
3. Within the “History” section do not select “Never remember history” option of the “Firefox will:” drop down. 
4. Within the “History” section, if “Use custom settings for history” is selected, ensure that the option “Close Firefox” is not selected as an option of the “Keep until:” drop down.
5. Ensure that the checkbox for “Clear history when Firefox closes” is not selected
6. Select "OK" to close the "Options" window.

Apple Safari 3.0 or Later for MacOS

1. Choose "Preferences" from the "Safari" menu.
2. Select the "Privacy" icon from the menu.
3. Do not select "Always block" within the “Cookies and website data:” options. 
4. Close the Preferences window.

Google Chrome or later for Windows

1. Choose "Settings" within the drop down options, in the upper right-hand corner of the browser.
2. Select the “Show advanced settings”.
3. Within the “Privacy” section, select the “Content Settings” button. 

Ensure that the “Keep local data only until you quit your browser” is not selected. 

A $3.50 fee applies for money orders, wire transfer, travellers’ cheques, purchase of foreign currency, bets, lottery tickets or casino gaming chips. $5.00 if obtained outside Canada.

$42.00 per occurrence.

$29.00 when your outstanding balance exceeds your credit limit; fee is charged only 1 time per statement period.

Cash advances can be processed at an ATM or any bank. A $3.50 fee applies for each advance made in Canada; $5.00 if obtained outside of Canada.

From RogersBank.com:

1. Select "SIGN IN" on the upper right of the page and click on "Online Banking"
   
2. After sign in, Select "ALERTS" on the left of the page

Read through the instructions to Add/Edit alerts

Rogers Platinum Mastercard features Chip & PIN technology, and a security code for online purchases. Learn more about the Mastercard^® security features here.

The card is safe to use online at participating online merchants or over the phone to make purchases. Register for and use Mastercard® SecureCode to increase the security of your online purchases.

For more tips and to learn about other security features that come with your card, visit mastercard.ca.

You will not be responsible for any unauthorized purchases. For full details see mastercard.ca.

Social engineering is manipulating people to perform specific actions or divulge confidential information. Criminals try to trick you into giving them your PINs, passwords or bank information, or access your computer to install malicious software that will give them access to your bank information or control of your computer. There are 3 types of social engineering scams:

Phishing

Phishing is when cybercriminals use email messages with fake email addresses, fabricated websites, or pop-up windows to gather personal information.

Vishing or ‘Voice Phishing’

Voice phishing is the criminal practice to gather your personal or financial information over the phone for the purpose of financial reward.

Smishing or ‘SMS Phishing’

Smishing is the criminal practice to gather personal or financial information through text messages/SMS. These text messages will ask you to visit fabricated websites or call a phone number where you will be asked to provide your information.

Do NOT respond or provide personal information to the caller or online to the sender send or forward it to others, or click on any links or attachments. Never share your card PIN or passwords with anyone. Rogers Bank would never send you an email or call you to request your PIN or password.

Contact customer care at 1-855-775-2265 to report the incident.

For more tips and to learn about how to protect yourself from fraud visit, mastercard.ca.

You can also file a report with the Canadian Anti-Fraud Centre (CAFC) which is the central agency in Canada that collects information and criminal intelligence:

• Online: http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm
• By phone: 1 888 495-8501

If you provided your personal information:

• Change your PIN, password and security questions immediately.
• Review recent account activity to ensure all transactions and/or changes to your account were made by you or any authorized user on your account.

Contact customer care at 1-855-775-2265 to report the incident and advise that you may be at risk of being a victim of Fraud.

For more tips and to learn about how to protect yourself from fraud visit, mastercard.ca.

Here are some simple recommendations to protect yourself from fraud:

Keep it to yourself: Your PIN is your fingerprint to your account. Never share your PIN with anyone, and be sure to cover the pin pad whenever you enter your PIN for a purchase.

Go paperless: e-Statements are more secure than paper statements delivered through the mail. They can’t be stolen, delivered to the wrong house or even taken from your trash.

Monitor your account often: Sign-up for Account Alerts and we’ll notify you whenever there is a change in account activity, including: changes made to your PIN, purchases made online or by phone, and purchases made outside of a specific location – so you can immediately flag any transactions you have not authorized.

Request a credit report: You are entitled to one free report each year from the national credit bureaus: Equifax and Trans Union – allowing you to stay on top of any suspicious activity.

Shred your documents: Regularly shred documents that contain your personal information.