Browse our topics
Click through the categories below to find the answers to your frequently asked questions
Card features & benefits
- What are the features and benefits of the Rogers Platinum Mastercard?
- What are the features and benefits of the Fido Mastercard?
- What is the annual fee?
- Where can I use my Rogers Bank Mastercard?
Rogers World Elite Mastercard
- What are the features and benefits of the Rogers World Elite Mastercard?
- How do I know if I'm eligible for the Rogers World Elite Mastercard?
- I would like to switch to the Rogers World Elite Mastercard?
chatr Mastercard
- What are the features and benefits of the chatr Mastercard?
- What are the features and benefits of the chatr secured Mastercard?
- How will I know if I am approved for the chatr secured Mastercard?
Applying for a card
- How do I apply for a Rogers Bank Mastercard?
- How do I know if my application was approved?
- When will I receive my credit card?
Activating your card
- How do I activate my credit card?
- Where can I find your legal documents?
- What do I need to know about my first transaction?
Managing your account
- What are account alerts and how do I set it up?
- How do I set up my Rogers Bank online account?
- How can I sign up for e- statement/paperless billing?
Card Details
- What happens when I exceed my credit limit?
- Do I need to notify Rogers Bank before I travel?
- What is the interest rate of the Rogers Bank Mastercards?
Protection Services
View allPaying your Mastercard statement
- How do I pay my credit card statement?
- How do I dispute a charge?
- Can I pay any other bills with my Rogers Bank Mastercard?
Computer Settings
View allSecurity
- Is it safe to use the card to shop online or over the phone?
- What liability do I have in the event of unauthorized purchases?
- How should I protect myself against fraud?
Customer service
View allRewards & Redemptions
- How do I manage and redeem my cash back rewards?
- What are the earn rates on the Rogers Bank Mastercards?
- I have authorized users on my account, will they earn cash back rewards?
Mastercard Identity Check
- What is Mastercard Identity Check and how does it work?
- What are the benefits of Mastercard Identity Check?
- How does it work?
Identification Verification
- How can I verify the Identity Verification email is legitimate?
- Why is the Identity Verification process necessary?
- What does the Identity Verification process entail?
Other ways to contact
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Existing cardholders
1 855 775-2265
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