Account Inquiries

• Online: Sign in to your online account to view your transactions, current balance, credit limit, payment due date or statements. For additional inquiries, you can also send a secure message. Go to ‘I want to…’ and select ‘Send/view messages’ on the ‘My Account’ page. Click ‘Create a new message’ button to send us a message.
• By phone: 1 855 775-2265, or collect at 1 705 522-7412 if you are outside Canada and the U.S.

General Inquiries

• Ruby is our new automated assistant (or chatbot) who can answer general questions about Rogers Bank products and services – questions like “How do I submit a travel notification?”, “How do I set up account alerts?” or “When will I receive my new credit card?”. Click on the question mark at the bottom right of any page to ask Ruby a question. At this time, Ruby is not able to review your individual (secure) account information.

Lost or Stolen Card

• If you believe your Card has been lost or stolen, contact customer service immediately: 1 855 775-2265
  Outside Canada and the U.S., call collect: 1 705 522-7412

To apply for a credit card