Contact Us

For existing Rogers Bank cardholders

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Account Inquiries

  • Online: Sign in to your online account to view your transactions, current balance, credit limit, payment due date or statements. For additional inquiries, you can also send a secure message by clicking ‘Send Message’ from the ‘Services’ tab in the menu bar on the left.
  • By phone: 1 855 775-2265, or collect at 1 705 522-7412 if you are outside Canada and the U.S.

General Inquiries

  • Ruby is our new automated assistant (or chatbot) who can answer general questions about Rogers Bank products and services – questions like “How do I submit a travel notification?”, “How do I set up account alerts?” or “When will I receive my new credit card?”. Click on the question mark at the bottom right of any page to ask Ruby a question. At this time, Ruby is not able to review your individual (secure) account information.

Lost or Stolen Card

  • If you believe your Card has been lost or stolen, contact customer service immediately: 1 855 775-2265
    Outside Canada and the U.S., call collect: 1 705 522-7412

To apply for a credit card

Platinum card.en

Rogers Platinum Mastercard®

  • Online: Click here for more information or to apply online
  • By phone: Call 1 866 276-5357
  • At a Rogers retail store: Click here to find the right store near you
  • Have a product question? Ask Ruby, our new automated assistant 
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Fido Mastercard®

  • Online: Click here for more information or to apply online
  • By phone: Call 1 844 321-3436
  • Have a product question? Ask Ruby, our new automated assistant 

You will receive an email within 2 business days when your application has been approved.


®/™ Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. Used under license.

Rogers Bank and related logos and brand names are trademarks of Rogers Communications Inc. or affiliates under license.