Accessibility at Rogers Bank

Accessibility Commitment Statement

Rogers Bank is committed to ensuring our services are consistently accessible and able to meet the needs of all our clients. It’s important that we continually seek to improve our services in order to provide the best possible experience for every individual. We recognize that our mission to make more possible for every Canadian is only achievable if our services are holistically accessible. To this end, we strive to provide an inclusive and accessible experience for all, and we welcome any questions or feedback regarding our ability to do so. For more information about how we are improving accessibility across our organization visit us here.

Website Accessibility

Our goal is to constantly improve the experience of our website, online banking portal, and mobile app to make it easier for our cardholders with disabilities to access our services. Here are some of the ways we accomplish this:

1. Ensuring content is easy to read and provides adequate contrast
2. Making it easy for users to read or hear content, providing alternative communications for visuals, and making text compatible with assistive technologies
3. Creating content that is adaptable to different screens without losing structure or information
4. Providing easy ways to navigate and find information

We continually review all of our digital properties to adhere to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. We are actively working to achieve website compliance with applicable Accessibility and Disability regulations.

Contact Us

In the unlikely event that our website, online banking portal, or the Rogers Bank app are unavailable, we may reach out to notify you via email, text message, or by making an announcement on our website. Should this happen, you may contact our Call Centre by telephone or utilize one of our other Self Service options .

Toll-free: 1-855-775-2265
Collect (Outside Canada/US): 1-705-522-7412

Customer care representatives are available 24/7 (24 hours, 7 days a week).

Self Service Options

We encourage you to utilize our self service tools that are available to you 24 hours a day, 7 days a week.

Rogers Bank App

The Rogers Bank app makes it easy to manage your account, redeem rewards, customize account alerts, view statements and account activity, and more using your mobile device.

Download the Rogers Bank app for iOS or Android using the buttons below, or text RogersBank to 747265 and we’ll send you a link to download the app.

Standard message and data rates may apply

Online banking

1. Sign in or register your Rogers Bank Mastercard to provide a convenient option to review your credit balance, credit limit, transactions, minimum payment and due date. In addition, you can lock and unlock the primary card, change your PIN, request a replacement card, change your personal information, manage your alerts and much more. Click here to learn how to register.
   
2. Lost/Stolen Cards: If you suspect one of your cards is compromised, lost, or stolen, please try calling us first. If you are unable to reach us by phone, sign into your online account immediately to lock your primary card. Click on Lock/unlock card below the I want to… drop down menu. Once your card is locked, send us a Secure Message. Please note that you cannot lock supplementary cards online, but do still send us a Secure Message notification.
   
3. Sending Us a Message: To send a Secure Message, go to the I want to… drop-down menu and click Send/View message. Don’t forget to include the last 4 digits of the card impacted and a description of the situation.

Learn more about online banking

Other Support Options

1. Automated Phone System: The following self-serve options will continue to be available to you in our easy-to-follow automated system 24 hours a day 7 days a week: request a credit limit increase, check your current balance, last statement balance, minimum payment, payment due date, last payment received and last 10 transactions. In addition you can change your PIN or activate your card, please enter your card number and PIN when requested.
   
2. Ruby, Our Personal Assistant: If you have any general questions, chat with Ruby, our personal assistant located in the bottom-right of every page.

Supporting Our Seniors

This page includes several resources dedicated to helping clients who are seniors benefit from our services.

Accessibility Feedback and Plan

We welcome your feedback about any accessibility barriers you’ve experienced with us or feedback about the Rogers accessibility plan.

If your issue isn’t specific to accessibility (e.g., you’re looking for information about your account, billing, or technical support) please visit the contact us page.

The Manager for Accessibility is responsible for addressing accessibility feedback. You can provide feedback by online form, email, phone, or mail. We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.

If you need a description of the accessibility feedback process or the accessibility plan in a different format, please contact us. We can provide it in print, large print, braille, audio, electronic format, or other agreed-upon formats.

Online form

Accessibility feedback form

Share your accessibility feedback with us through this online form.

Phone

Accessibility feedback line:

1 (866) 247-0000

Mon–Sun: 9am to 10pm

Email

Email accessibility feedback

Include "Accessibility Feedback" in the subject line.

Mail

Manager for Accessibility
Rogers Communications, Accessibility Feedback
333 Bloor St. E, Toronto, ON M4W 1G9