Customer service

For general questions about the Rogers Bank Mastercard® you can ask Ruby our virtual assistant. Click on the question mark at the bottom right of any page to ask Ruby a question or call 1 855 775-2265 to speak with a representative.

To cancel your Rogers Bank Mastercard® account call 1 855 775-2265.

Call 1 855 775-2265 as soon as you discover your card is missing.

Call 1 855 775-2265 and report it immediately if you notice anything suspicious.

To delete the digital profile associated with your Rogers Bank account, you will need to sign in to the Rogers Bank app and follow these steps:

For quick deletion:

• Request Digital Profile Deletion^*

If you prefer to manually delete your digital profile through the app, follow these steps:

1. Sign In: Access your online account through the Rogers Bank App.
2. Prepare Account: Turn on paper statements before initiating the digital profile deletion process.
3. Profile Settings: Tap 'More', then select 'Edit Profile'.
4. Delete Profile: Choose 'Delete Digital Profile' and follow the on-screen prompts to complete your request.

Keep in mind:

• Deleting your digital profile will not cancel your Rogers Bank credit card account.
• You will no longer receive e-statement notifications via email.
• You will no longer have the ability to set and modify account alerts, redeem rewards, access and view account activity, lock/unlock your cards, and communicate with the Rogers Bank team via secure messaging.

Important: This request is irreversible. Once submitted, it cannot be cancelled. A confirmation email will be sent within 30 days to verify that your request has been completed.

^*Note: The Rogers Bank App must be installed on your device to use this link. Download from: